Oversee all student enrollment, cancellations, rescheduling, and related communication to ensure the smooth flow of students through CrowdStrike University
Create and maintain a global, yearly schedule of CrowdStrike University instructor-led classes
Analyze class fill rates, cancellations, and frequencies, and make recommendations to business leaders to ensure schedule optimization
Own the communication strategy to customers to ensure timely consumption of training investments
Lead regular scheduling meetings with Leadership to ensure timely scheduling of classes
Forecast future class schedules based on past demand
Help maintain written policies and procedures for all assigned functions
Collaborate with various internal teams to lead process improvement projects
Interview and debrief learners, acting as a liaison for the CrowdStrike Training team

Requirements

A four-year degree (or equivalent) with an emphasis in Business Management or related fields
4-6 years experience demonstrating a working knowledge of customer service and operations
Can handle multiple tasks at once using excellent organizational, time management, and project management skills
Exceptional written and verbal communication skills
Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels
Desire to innovate and improve existing processes to help organization scale
Comfortable working in a dynamic environment with shifting priorities and multiple stakeholders
Bonus Points: Experience working for a fast-paced technology and/or security company
Experience with any of the following systems/programs: SalesForce, Docebo, Tableau, Qualtrics, Google Workspace, AI tools

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer serviceoperationsproject managementschedulingdata analysisprocess improvementclass optimizationpolicy maintenanceforecasting

organizational skillstime managementcommunication skillsinterpersonal skillscollaborationleadershipadaptabilityinnovationproblem-solving