Serve as a front-line Service Desk support technician to provide prompt and effective technical support to Crowdstrike internal users through various channels, including service tickets, email, chat, and in-person.
Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required
Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference.
Ensure compliance with IT policies, procedures, and security standards.
Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls.
Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles.
Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills
Follow ITIL best practices for incident management, service management, problem management, and change management
Provide excellent customer service, ensuring a positive and professional experience for end-users
Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

Requirements

You must be a U.S. citizen and work solely from U.S. soil
Bachelor's degree and 2-4 years of relevant work experience, or equivalent combination of education and experience
Excellent customer service skills with the ability to communicate technical information to non-technical users effectively
Ability to work well both independently and collaboratively within a team environment
Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
Basic knowledge of Active Directory or other directory services
Basic understanding of network protocols, concepts, and remote access technologies (DNS, DHCP, TCP/IP)
Strong problem-solving skills and the ability to learn new technologies quickly
Familiarity with Windows, macOS operating systems and Office Suite. Knowledge of Linux is a plus
A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment
Good oral and written English communication skills, strong interpersonal skills
Must be capable of lifting 50lbs

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

troubleshootinghardware supportsoftware supportnetwork supportidentity and access managementITILActive Directorynetwork protocolsWindowsmacOS

Soft skills

customer servicecommunicationproblem-solvingteam collaborationinterpersonal skillswillingness to learnindependenceprofessionalismadaptabilityattention to detail