CrowdStrike

Senior Consultant – Platform Professional Services

CrowdStrike

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $115,000 - $160,000 per year

Job Level

Senior

Tech Stack

AWSAzureCitrixCloudCyber SecurityDockerGoogle Cloud PlatformKubernetesLinux

About the role

  • Provide strategic, hands-on support to lead customers through operationalization of the CrowdStrike Falcon platform to detect, respond, and remediate active security incidents
  • Use security knowledge and expertise of the Falcon Platform to drive all service objectives to completion and support customer workflows
  • Produce and deliver service-defined kickoff and technical onboarding meetings, and periodic status updates with the customer
  • Support technical discussions pertaining to the Falcon platform, associated detections and preventions, and general service-related best practices
  • Serve as the liaison with internal CrowdStrike stakeholders to ensure customer inquiries and operating requirements are fully resolved
  • Actively engage customers via virtual meeting, email, or case management system
  • Work with leadership to participate in activities to identify and improve service outcomes aligned to CrowdStrike’s mission and strategic goals

Requirements

  • Customer Service focus and passion for customer success and satisfaction
  • Project management experience or proficiencies (help ensure customer success)
  • Experience operationalizing endpoint security technology and planning enterprise technology deployments
  • Experience advising customers on identified information security risks
  • Proficiency and experience with common IT and Systems Management platforms (Active Directory/Group Policy, Citrix, SCCM)
  • Proficiency and experience with cloud technology platforms and container workloads (AWS, GCP, Azure, Kubernetes, Docker)
  • Proficiency creating and delivering customer-facing collateral using Microsoft Office (Word, Excel, PowerPoint)
  • Experience with Windows, Linux, and Mac operating systems
  • Excellent written and verbal communication skills
  • Bonus: Existing experience operationalizing Falcon
  • Education preferred: BA/BS or MA/MS in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or related field
  • Industry-related certifications are a plus
  • May be required to periodically undergo and pass alcohol and/or drug test(s) during employment