Crossroads

EHR Clinical Applications Trainer – East Coast

Crossroads

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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About the role

  • The EHR Clinical Application Trainer designs, delivers, and evaluates training for clinical and operational staff on the electronic health record (EHR) and related clinical applications.
  • This role partners with clinical leaders, analysts, and operational stakeholders to translate and document workflows into effective training, support go-lives and optimization, and promote safe, compliant, and efficient system use.
  • Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows.
  • Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams.
  • Build and maintain training environments, scenarios, and practice exercises aligned to real workflows.
  • Manage Sandbox environment testing and documentation.
  • Translate current-state and future-state workflows into clear training and job aid.
  • Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency.
  • Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools.
  • Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends.
  • Work closely with providers, nursing leadership, clinic managers, IT, and quality teams.

Requirements

  • Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications.
  • Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS.
  • Clinical background (RN, MA, LPN, allied health) or formal informatics training.
  • Experience supporting go-lives, upgrades, or optimization initiatives.
  • Knowledge of revenue cycle workflows and/or quality measures.
  • Associate’s degree in healthcare, education, informatics, IT, or equivalent experience.
  • 2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities.
  • Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both).
  • Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle).
  • Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly.
Benefits
  • Medical, Dental, and Vision Insurance
  • PTO
  • Variety of 401K options including a match program with no vesture period
  • Life Insurance
  • Short/Long Term Disability
  • Paid maternity/paternity leave
  • Mental Health Day
  • Calm subscription for all employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHReLearningArticulateCaptivateCamtasiaLMSclinical workflowsrevenue cycle workflowstraining assessmentsdocumentation quality
Soft Skills
facilitation skillscommunicationcollaborationadaptabilityorganizational skillsproblem-solvingattention to detailtraining diverse audiencesfeedback incorporationevaluation skills
Certifications
RNMALPNallied healthinformatics trainingAssociate’s degree in healthcareAssociate’s degree in educationAssociate’s degree in informaticsAssociate’s degree in ITequivalent experience