Crossover

Implementation Consultant – Italian Markets

Crossover

full-time

Posted on:

Location Type: Remote

Location: Italy

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Salary

💰 €65,000 - €75,000 per year

About the role

  • Coordinate and facilitate the implementation of Helm CONNECT software solution
  • Deliver high-quality customer service through extensive software troubleshooting remotely and in person
  • Provide technical leadership, training, complex problem resolution
  • Collaborate with other departments and clients to achieve implementation objectives
  • Provide consultation and best practices to customers
  • Train clients and business partners
  • Document requirements for custom development requests
  • Provide outstanding product support for customers and business partners
  • Maintain communication with Helm team regarding project status

Requirements

  • 5+ years of implementation experience, deploying complex operational systems
  • Ability to troubleshoot complex technical issues and identify problems and suggest solutions
  • Willingness and availability to travel up to 50% of the time
  • Must speak a combination of English and Italian (or English and French) at a native level
  • Strong interpersonal skills
  • Strong task management skills
  • Proven proficiency with MS Suite (Word, Excel, Outlook, and PowerPoint)
  • Proficiency leveraging AI to increase accuracy and efficiency
  • Project Management training through PMI is an asset but not required
  • University Degree or College Accreditation required
Benefits
  • Paid vacation
  • 7 floater days
  • Your birthday day off
  • Comprehensive benefits from day 1
  • Fitness reimbursement
  • Employee Stock Purchase Plan (after 6 months)
  • Learning & professional development pathways available
  • Inclusive culture & remote-team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementation experiencesoftware troubleshootingtechnical leadershipproblem resolutioncustom developmentproject management
Soft Skills
customer serviceinterpersonal skillstask managementcommunication
Certifications
PMI trainingUniversity DegreeCollege Accreditation