Crossover

Implementation Specialist

• Coordinate and facilitate the implementation of Helm CONNECT software solution
• Deliver high-quality customer service through extensive software troubleshooting remotely and in person
• Provide technical leadership, training, complex problem resolution
• Collaborate with other departments and clients to achieve implementation objectives
• Provide consultation and best practices to customers
• Train clients and business partners
• Document requirements for custom development requests
• Provide outstanding product support for customers and business partners
• Maintain communication with Helm team regarding project status

Implementation Consultant – Italian Markets