Senior Customer Success Manager
Storyclash
Client Success Manager
Crossover Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteSalary
💰 $63,159 - $82,107 per year
Job Level
Mid-LevelSenior
About the role
- The Client Success Manager is a data-driven client-facing member of the Account Management team. Prioritizes the client and member experience while developing and executing revenue growth plans through engagement. Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals Consults with client on planning, execution and analysis of tailored engagement strategies and tactics Develops and executes against path to achieving/exceeding revenue targets as related to member engagement Completes client discovery and expectation setting around engagement activities Leads client engagement initiatives Partners with clients to develop and execute onsite and virtual events to increase engagement Partners with Marketing to design events and experiences that drive account activations and users Responsible for supporting new account implementation Manages a cadence of proactively scheduled client interactions Leverages internal data sources to draft client facing materials Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts Provides support across the Account Management team to manage internal projects and revenue reporting Performs other duties as assigned
Requirements
- 3+ years of client success, marketing and member experience Bachelor’s degree in a relevant discipline Experience in consumer health technology, ideal Exceptional communication skills Ability to build internal and external relationships, partnerships, business development Demonstrated ability to work cross functionally and build relationships Outstanding creative thinking and problem-solving skills Exceptional organization and project management skills with ability to work collaboratively and independently Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities
