Crossover Health

Business Operations

• Lead structured process improvement projects using Lean, or other relevant methodologies.
• Map current-state workflows and identify process bottlenecks, redundancies, and waste.
• Facilitate cross-functional workshops to co-design ideal-state processes and solutions.
• Work with leaders to develop clear action plans and success metrics to guide implementation and sustainment.
• Support leaders as needed to monitor performance of new processes and continuously refine based on data and feedback.
• Promote systems thinking to improve understanding of interdependencies across teams and functions.
• Design and document scalable, efficient, and sustainable operating systems that align with organizational goals.
• Support leaders in translating strategy into measurable operational processes and performance outcomes.
• Coach and mentor teams on Lean, A3 problem-solving, and other relevant continuous improvement principles.
• Develop and lead formal process improvement training across the organization.

Business Process Engineer

Human Resources

• Support the administration of base pay structures, incentive programs, and annual compensation planning across both clinical and corporate functions.
• Conduct job evaluations and market benchmarking for a variety of healthcare roles, interpreting market data to recommend internal alignment and competitive pay ranges.
• Assist with the design and refinement of job architectures, career frameworks, and classification structures, particularly for patient-facing and licensed provider positions.
• Audits jobs for content and prepares job descriptions reflecting job responsibilities, activities, duties and requirements.
• Maintain and update salary structures, job codes, and compensation-related data within HRIS and compensation systems (e.g., Payfactors).
• Participate in and manage portions of compensation surveys relevant to the healthcare sector; analyze and summarize survey findings with recommendations for adjustments.
• Provide analytical support for compensation-related compliance efforts (e.g., FLSA classification, pay equity, nondiscrimination testing).
• Act as a subject matter resource to internal stakeholders by responding to inquiries about compensation policies, job leveling, and salary ranges with accuracy and discretion.
• Collaborate cross-functionally with Benefits and People Operations to ensure alignment in compensation and total rewards practices during events such as leave of absence or organizational changes.
• Prepare regular and ad hoc compensation reports and dashboards for Compensation leadership and People Business Partners.
• Support special projects and process improvements within the Total Rewards function.

Temporary Compensation Specialist

Marketing

• Support the development and execution of the B2B marketing strategy
• Executes and optimizes demand generation programs and campaigns
• Test and assess effectiveness, make recommendations
• Partners cross-functionally on development of B2B content calendar
• Leverages key performance metrics to track effectiveness
• Collaborates cross-functionally to integrate marketing and sales technology platforms
• Establishes and maintains regular updates and reports to senior management
• Present marketing strategies, plans and analyses to key stakeholders

B2B Marketing Coordinator

Graphics Designer

• Design and produce assets across digital, print, social, presentation, and environmental platforms.
• Create campaign and content visuals for B2B marketing and member marketing.
• Develop templates, infographics, illustrations, and layouts aligned with Crossover’s brand guidelines.
• Work closely with the Creative Director to ensure design excellence, brand cohesion, and visual innovation.
• Manage assets in the Digital Asset Management (DAM) system, maintaining organization and accessibility.
• Adapt and scale creative across multiple formats while maintaining design consistency.
• Leverage AI-assisted design tools and emerging technologies to streamline workflows.

Graphic Designer

Customer Success Manager

• Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems
• Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
• Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
• Completes client discovery and expectation setting around engagement activities
• Leads client engagement initiatives

Client Success Manager

Clinical Operations

• Manage the implementation of new clinics to ensure they are executed on time and on budget.
• Collaborate with the project management team during weekly meetings, new project kickoffs, implementation, post implementation management.
• Coordinate duties related to working on-site to set-up new clinics, initiating vendor services, managing launch schedules and performing other duties as assigned.
• Plan and facilitate Crossover University, provide staff training, launch support, and transition to the medical group.
• Manage projects related to new products and services being deployed at a new site.
• Manage the workload of and coordinate the activities of other Clin Ops Specialists.

Clinical Ops Specialist – RN

IT Support

• Provides support for IT departments and end users ensuring that computer hardware, software, and networks work consistently and correctly.
• Prioritizes incident response and service requests, ultimately solving end-users software and hardware issues through service desk best practices.
• Coach team members through remote support with issue ticketing, virtual/phone, and chat channels.
• Ensures highest quality execution of IT and Security compliance focused procedures.
• Coordinate the creation and maintenance of support knowledge, delivering self serve solutions aimed to increase tech efficacy across the enterprise.
• Works closely with other IT team colleagues to troubleshoot and escalate issues related to network performance, hardware, software services, telecommunications, and security procedures.
• Actively participates in IT team initiatives, collaborating with team members implementing and refining Crossover Health’s Technology standards, policies, and procedures.
• Proactive in finding/solving problems before they negatively affect users and ultimately Crossover members.

IT Specialist

Project Manager

• Provide direct, hands-on management of corporate initiatives
• Develop, execute, and manage complex project plans across multiple initiatives
• Track project performance and apply corrective actions
• Lead project discovery and planning, clearly defining roles and responsibilities
• Maintain project assets and documentation throughout the project lifecycle
• Monitor project progress and implement corrective actions as needed
• Manage change requests to project scope, schedule, and budget
• Assist in refining project assets, tools, and templates throughout the team

The Client Success Manager is a data-driven client-facing member of the Account Management team.
Prioritizes the client and member experience while developing and executing revenue growth plans through engagement.
Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
Completes client discovery and expectation setting around engagement activities
Leads client engagement initiatives
Partners with clients to develop and execute onsite and virtual events to increase engagement
Partners with Marketing to design events and experiences that drive account activations and users
Responsible for supporting new account implementation
Manages a cadence of proactively scheduled client interactions
Leverages internal data sources to draft client facing materials
Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
Provides support across the Account Management team to manage internal projects and revenue reporting
Performs other duties as assigned