Crossover Health

IT Support

• Provides support for IT departments and end users ensuring that computer hardware, software, and networks work consistently and correctly.
• Prioritizes incident response and service requests, ultimately solving end-users software and hardware issues through service desk best practices.
• Coach team members through remote support with issue ticketing, virtual/phone, and chat channels.
• Ensures highest quality execution of IT and Security compliance focused procedures.
• Coordinate the creation and maintenance of support knowledge, delivering self serve solutions aimed to increase tech efficacy across the enterprise.
• Works closely with other IT team colleagues to troubleshoot and escalate issues related to network performance, hardware, software services, telecommunications, and security procedures.
• Actively participates in IT team initiatives, collaborating with team members implementing and refining Crossover Health’s Technology standards, policies, and procedures.
• Proactive in finding/solving problems before they negatively affect users and ultimately Crossover members.

IT Specialist

Project Manager

• Provide direct, hands-on management of corporate initiatives
• Develop, execute, and manage complex project plans across multiple initiatives
• Track project performance and apply corrective actions
• Lead project discovery and planning, clearly defining roles and responsibilities
• Maintain project assets and documentation throughout the project lifecycle
• Monitor project progress and implement corrective actions as needed
• Manage change requests to project scope, schedule, and budget
• Assist in refining project assets, tools, and templates throughout the team

Customer Success Manager

The Client Success Manager is a data-driven client-facing member of the Account Management team.
Prioritizes the client and member experience while developing and executing revenue growth plans through engagement.
Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
Completes client discovery and expectation setting around engagement activities
Leads client engagement initiatives
Partners with clients to develop and execute onsite and virtual events to increase engagement
Partners with Marketing to design events and experiences that drive account activations and users
Responsible for supporting new account implementation
Manages a cadence of proactively scheduled client interactions
Leverages internal data sources to draft client facing materials
Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
Provides support across the Account Management team to manage internal projects and revenue reporting
Performs other duties as assigned