Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Answer technical and application configuration questions
Configure and customize new applications and modules within the ServiceNow platform
Implement new functionality for customers while following ServiceNow best practices
Assist in troubleshooting ServiceNow upgrades, patching, and release management
Provide analysis of problems and possible solutions
Produce detailed documentation on all work completed
Lead technical implementation teams including code review for less experienced consultants
Develop and configure required integration components such as SSO, LDAP, and APIs
Develop and enhance ServiceNow portal components to improve user experience
Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient
Conduct technical training and knowledge transfer sessions
Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
Maintain 80% billable utilization target
Other duties as assigned and requested

Requirements

4+ years of experience implementing, configuring, and customizing ServiceNow
3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0
Familiarity with integrations using REST/SOAP web services
Ability to work remotely and collaborate with distributed teams
Ability to understand and implement complex end-user requirements
Strong organizational skills and ability to manage multiple projects
**Certifications**
**Required**: ServiceNow Certified System Administrator (CSA)
**Required**: ServiceNow Implementation Specialist certification in two or more application areas

Benefits

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
Flexible remote work options
Additional PTO day for mental health
Competitive paid time off
Half-day Fridays
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance
Competitive training & development programs
Extended Healthcare Plan
Group RRSP with employer match
10 days toward bereavement leave
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowform configurationworkflow administrationcustom scriptingdata importsSSOLDAPAPIsRESTSOAP

Soft Skills

organizational skillscollaborationproblem analysistechnical trainingknowledge transferproject managementcustomer supportcommunicationleadershipadaptability

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Implementation Specialist