Operations Manager, Bilingual
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $70,000 - $80,000 per year
About the role
- Oversee the loan process from initial application to close of file
- Partner with internal team members and external clients in qualifying and processing of loan files
- Complete Verbal Verification of Employment on assigned loans within 10 days of closing
- Order third party verifications such as appraisals, condo certs, title documents, flood certs, etc.
- Review obtained loan packages for signatures, dates, notary stamps, etc. prior to giving funding authority
- Partner with Loan Officer Assistant in retrieving, obtaining signatures and overnighting CEMA and CO-OP documents
- Oversee pipeline management to ensure files are accurately and efficiently processed within organizational deadlines
- Complete basic review of loan files to ensure necessary documentation and data fields in loan origination/processing system are complete and accurate
- Assist in reconciling final ALTA statements
- Process file once locked, submit to Underwriting for conditions and direct Loan Officer Assistants to properly order appropriate services for files
- Provide Branch Manager with regular updates and reporting on branch pipeline status
- Complete post consummation closing disclosures and issue refund checks
- Act as the liaison between the branch and corporate underwriting operations
- Work on special projects as necessary
Requirements
- Fluency in Spanish and English
- High school diploma or equivalent
- A minimum of 2 years’ mortgage or lending experience in the capacity of an Underwriter, Processor or Originator
- Operations management experience, preferred
- Working knowledge of federal, state, and regulatory rules, laws, regulations, underwriting guidelines and statutes relevant to the mortgage industry
- Experience using Microsoft Office (Word, Excel, Outlook)
- Ellie Mae Encompass experience, preferred
Benefits
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan processingpipeline managementdata verificationALTA statement reconciliationunderwritingdocument reviewCEMA processingCO-OP processingthird party verificationsmortgage experience
Soft Skills
communicationteam collaborationorganizational skillsattention to detailproblem-solvingtime managementreportingliaison skillsproject managementcustomer service
Certifications
high school diplomamortgage industry certifications