SVP, Corporate Processing
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $180,000 - $200,000 per year
Job Level
About the role
- Provide executive leadership and strategic direction for all Corporate Processing departments, ensuring alignment with company goals, operational excellence, and compliance standards.
- Oversee and support the Corporate Processing Management, providing guidance, performance management, and mentorship to ensure consistency and efficiency across all processing teams.
- Establish and monitor companywide processing KPIs (quality, turn times, productivity, and SLA adherence), and develop action plans with VPs/Managers to maintain or exceed performance goals.
- Drive standardization and best practices across all corporate processing functions to ensure consistent borrower experience and operational efficiency.
- Collaborate cross-functionally with Closing, Underwriting, Secondary, Servicing, Training, and Compliance leadership to ensure smooth loan flow and resolution of pipeline or suspense issues.
- Oversee regulatory compliance and risk management across all processing units, ensuring adherence to RESPA, TILA, HMDA, Reg. B, and other federal/state mortgage regulations.
- Lead strategic initiatives to optimize technology utilization, streamline processes, and improve scalability within Corporate Processing.
- Partner with Corporate Loan Support, Onboarding, and Training leadership to identify and address structural and training needs across departments.
- Review departmental structures and resource allocation, recommending and implementing improvements that drive performance and cost efficiency.
- Foster a culture of accountability, professional development, and collaboration among processing leadership and staff.
- Represent Corporate Processing leadership in executive meetings, providing insights, updates, and recommendations to senior management.
- Oversee team’s file quality and turn times to meet company SLA requirements.
- Respond to e-mails, and/or phone calls within company SLA requirements.
- Monitors team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations).
- Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.
- Identify structural needs of department and implement changes as needed.
- Performs various other duties as required.
Requirements
- High School Diploma or Equivalent, required
- Minimum of 10 years’ residential mortgage processing management experience required
- Knowledge of RESPA guidelines and all mortgage and consumer lending regulations
- In depth understanding of all aspects of the loan process as it pertains to origination and processing
- Previous experience with Encompass, preferred
- Excellent math and analytical skills
- Ability to prioritize and meet deadlines
- Knowledge of DU, LP, Microsoft Outlook & Windows
- Up to 10% travel required
Benefits
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
residential mortgage processing managementRESPA guidelinesloan originationloan processinganalytical skillsperformance managementKPI developmentrisk managementcompliance standardscost efficiency
Soft Skills
executive leadershipstrategic directionmentorshipcollaborationaccountabilityprofessional developmentcommunicationprioritizationproblem-solvingteam management
Certifications
High School Diploma or Equivalent