Cross Border Talents

Customer Support

• Provide customer support via phone, email, or chat.
• Assist customers with inquiries related to products, orders, and services.
• Deliver outstanding customer service while maintaining professionalism and empathy.
• Remain knowledgeable and passionate about leading e-commerce products and service standards.
• Identify customer needs and provide accurate and efficient solutions.
• Handle high volumes of contacts during promotional periods and peak seasons.
• Escalate complex cases when necessary and ensure proper follow-up.
• Maintain accurate records of customer interactions in internal systems.

Junior Customer Service Representative, Czech-speaking

Sales

• Identify and connect with potential business clients in the Flemish-speaking market
• Conduct outbound prospecting via phone, email, and digital channels
• Qualify leads and schedule meetings for the sales team
• Understand customer needs and promote cloud-based solutions
• Support customers during early adoption phases
• Build and maintain accurate CRM records and sales pipelines
• Collaborate with internal teams to ensure successful sales handover and client onboarding
• Meet performance goals and contribute to business growth

Junior Sales & Customer Representative, Flemish-speaking

Business Development Rep

• Identify and engage potential business opportunities in the German market
• Build and maintain strong relationships with clients and partners
• Develop and execute sales strategies to achieve targets
• Conduct market research and analysis to identify trends and opportunities
• Work closely with marketing and sales teams to ensure smooth execution of strategies
• Prepare and present reports to management on sales performance, goals, and forecasts
• Negotiate contracts and close deals to meet sales targets

Junior Customer Service Representative, Czech-speaking

Junior Sales & Customer Representative, Flemish-speaking

Junior Business Developer Representative, German Speaking