Junior Account Manager, Danish Speaking
Cross Border Talents
full-time
Posted on:
Location Type: Hybrid
Location: Málaga • Spain
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Job Level
About the role
- Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
- Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
- Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
- Assist new clients with onboarding processes, ensuring they understand how to use the company’s products and services effectively.
- Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
- Collect and report customer feedback to help improve products and services.
Requirements
- Fluent Danish speaker with a strong command of English (B2-C1).
- Excellent verbal and written communication skills, with the ability to explain complex information clearly.
- Passion for helping customers and providing a high level of service.
- Ability to troubleshoot and resolve customer issues efficiently.
- Strong attention to detail and ability to manage multiple client accounts simultaneously.
- Ability to collaborate with other departments to ensure customer needs are met.
Benefits
- Competitive salary package.
- Opportunity to grow within the company and develop account management skills.
- On-site work environment with a dynamic team in Malaga.
- Regular working hours, with an early finish on Fridays.
- Continuous training and support to develop your career in customer support and account management.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationcustomer servicetroubleshootingattention to detailrelationship managementcollaborationproblem-solvingclient onboardingcustomer feedback collection