Cross Border Talents

French Customer Service

Cross Border Talents

full-time

Posted on:

Location Type: Remote

Location: Portugal

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About the role

  • Engage with French-speaking customers via phone, email, and chat.
  • Resolve customer inquiries professionally and with empathy.
  • Provide accurate information, guidance, and troubleshooting assistance.
  • Collaborate with cross-functional teams to enhance the customer experience.
  • Maintain high-quality standards and meet performance goals.

Requirements

  • Language skills: Native or C2 level of French + B1/B2 level of English.
  • Excellent communication and problem-solving abilities.
  • Customer-oriented mindset and strong attention to detail.
  • Comfortable with remote collaboration and digital tools.
  • Previous experience in customer service or hospitality is a plus but not required.
Benefits
  • Private health insurance coverage for peace of mind.
  • Meal allowance to support daily meals.
  • Relocation package for candidates moving from abroad (including flight and accommodation support).
  • Training & career growth with structured onboarding, learning paths, and promotion opportunities.
  • Dynamic & supportive remote culture with inclusive teams, virtual events, and a strong sense of community.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
French languageEnglish language
Soft Skills
communicationproblem-solvingcustomer-oriented mindsetattention to detailempathy