Customer Service Agent, Ukrainian-speaking
Cross Border Talents
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Support customers via chat, email, and phone
- Ensure accuracy, empathy, and high level of service quality
- Handle incoming customer requests and identify/resolving issues
- Document interactions in internal systems
- Escalate complex cases when required
- Work independently while staying connected with the team and leader
Requirements
- Native or fluent Ukrainian
- Good level of English (B2 or higher)
- Strong communication skills
- Ability to manage priorities in a remote environment
- Previous experience in customer support or service roles is an advantage but not mandatory
Benefits
- Paid training
- Continuous coaching
- Performance monitoring
- Real opportunities for growth within the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsempathyservice qualityissue resolutionindependenceteam collaborationpriority management