French Customer Support Agent
Cross Border Talents
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
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Salary
💰 €1,200 - €1,500 per month
About the role
- Answer incoming calls and assist customers by phone, email, and chat
- Identify customer needs and propose the most appropriate solutions
- Deliver a positive customer experience and strengthen customer loyalty
- Manage customer cases efficiently using various tools and internal systems
- Actively contribute to a motivating, collaborative team environment
Requirements
- Fluency in French (spoken and written)
- Good command of English (B2) for internal communication
- Customer-service orientation, empathy, and excellent communication skills
- Comfortable with computer tools and multitasking
- Previous customer service experience is an asset (not required)
- Right to work in Portugal (EU passport or Portuguese residence permit)
Benefits
- Performance bonus: monthly bonus of 10–15% depending on the project
- Meal allowance: approximately €7.23 per working day (via meal card)
- Statutory overtime premiums: extra pay for night shifts, weekends, and public holidays
- Private health insurance plus additional benefits on top of standard public coverage
- Paid training and ongoing development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-service orientationempathyexcellent communication skillsmultitaskingcollaborative team environment