Cropster

Customer Success Manager

• Serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships
• Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements
• Lead discovery calls, product demos, and consultative conversations with existing accounts
• Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services
• Partner with an expansive existing customer base to minimize churn and maximize value
• Drive recurring revenue by identifying expansion opportunities and upselling existing customers
• Analyze account performance and provide actionable recommendations for growth
• Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities
• Track and report on pipeline, account activity, and key metrics that support revenue growth.
• Gather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives
• Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives.