Customer Success Manager

Cropster

Customer Success Manager serving as trusted advisor, driving revenue growth and customer engagement at Cropster. Focus on onboarding, feature utilization, and minimizing churn in B2B SaaS environment.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships
Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements
Lead discovery calls, product demos, and consultative conversations with existing accounts
Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services
Partner with an expansive existing customer base to minimize churn and maximize value
Drive recurring revenue by identifying expansion opportunities and upselling existing customers
Analyze account performance and provide actionable recommendations for growth
Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities
Track and report on pipeline, account activity, and key metrics that support revenue growth.
Gather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives
Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives.

Requirements

What you’ll need

A Bachelor's degree in Business, Marketing, or a related field
Several years of experience in a Customer Success or customer service role, ideally in a B2B SaaS environment, with a track record of increasing customer retention and satisfaction
Written and verbal fluency in English and Spanish
Strong communication and a passion for delivering a top-notch customer experience
Demonstrated ability to manage multiple accounts, drive growth, retain customers, and expand business opportunities
Organized and self-motivated with strong analytical and problem-solving skills
Comfortable working independently in a fast-paced setting
A goal-oriented mindset and the persistence to follow through on sales opportunities
Experience in the coffee industry or familiarity with Cropster’s market is a plus
Proficiency in CRM platforms such as HubSpot or Salesforce is a plus
Understanding of technical SaaS products and subscription-based models
Willingness to travel occasionally (up to 15%) for industry events and customer visits.

Benefits

Comp & perks

medical, dental and vision health plans
employer-provided HRA
401k with employer contribution
budgets for education & wellbeing
professional development
remote work and home office
very flexible working hours without core hours
paid time for volunteer work
access to mental health support
discounts for really great coffee

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successcustomer serviceaccount managementupsellingcross-sellinganalytical skillsproblem-solvingB2B SaaSsubscription-based modelsCRM proficiency

Soft Skills

communicationrelationship buildingorganizational skillsself-motivationgoal-orientedpersistencecustomer experience focusindependenceadaptabilitycollaboration