Full-Time Call Center Customer Experience Representative
Cronin Automotive
full-time
Posted on:
Location Type: Office
Location: Harrison • Ohio • United States
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About the role
- Answering dealership group phones
- Directing customers to the correct department/location
- Placing outbound calls
- Works cooperatively with the remote teams
- Updating customer records
- Communicates with callers and visitors in a professional, friendly, and efficient manner
- Scanning documents
- Assists in scheduling and confirming service appointments via phone or SMS
- Participates in customer satisfaction process
Requirements
- Excellent communication skills
- Outgoing and positive demeanor
- Punctual with the ability to handle schedule flexibility
- Valid driver’s license and satisfactory Motor Vehicle Report
- Able to clear a pre-employment background check
- Maintains a professional appearance
Benefits
- No specific benefits mentioned
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillsoutgoing demeanorpositive demeanorpunctualityschedule flexibilityprofessional appearance
Certifications
valid driver’s licensesatisfactory Motor Vehicle Report