Croft Production Systems™

Account Manager

• Answer and route all incoming calls.
• Manage new and existing accounts; varying in size.
• Act as liaison and single point of contact for general inquiries to CROFT.
• Build relationships with key decision makers.
• Close sales by building an effective rapport with customers; expand product and service capabilities; overcoming objections; prepare contracts.
• Call prospective customers and establish buying cycles to fulfill customer needs; create a customer supplier relationship.
• Ability to effectively communicate, negotiate and ensure business outcomes.
• Initiate sales process by scheduling appointments/meetings.
• Grasp customer’s needs and process request through CROFT’s distribution channels.
• Continuance education on new products and services; report any general information of interest of customers.
• Identify prospects/leads; generates sales, while ensuring business segment growth and service maintaining the targeted retention rate and sales goals.
• Open service tickets; communicate service needs through CROFT’s distribution channel.
• Follow-up and close service tickets upon meeting customers needs.
• Actively involved in sales training programs. (Webinars, conferences, training programs, etc.)
• Act as a resource to clients in contract opportunities and proposals.
• Assist in the plan of sales exhibits.
• Actively involved in marketing training programs. (Webinars, conferences, training programs, etc.)
• Learn to identify and execute new business opportunities resulting with increase sales and revenue to meet sale goals.
• Prepare sales information for customers. (Includes scheduling conference calls, pickup, delivery, etc.).
• Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment.
• Respond to client requests and questions in a professional and knowledgeable manner; multi-task and remain detailed and organized; Must be able to resolve internal/external customer issues in a prompt and professional manner.
• Ability to negotiation/renegotiate contracts, closing the sale and developing marketing plans for contract accounts.
• Perform job in a safe manner and ensure a safe workplace to include reporting unsafe work conditions and safety violations.
• Must be able to consistently take and pass all safety and sales training programs. Ensure full compliance with company policy and/or but not limited to federal, state, and local laws; plus follow any regulations related to job functions.

Account Representative

Application Engineer

• Develop and review contract bids for projects based on client needs
• Gather supporting documentation to enhance proposal competitiveness
• Determine costs and timelines and outline factors affecting them
• Define correct technical solutions for RFQs and select ideal bid strategies
• Communicate with customers alongside sales team during bid preparation

Account Representative

Sales Application Engineer