Deployment Support Engineer
Critical Manufacturing
full-time
Posted on:
Location Type: Hybrid
Location: Maia • Portugal
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About the role
- Lead deployments of MES and application environments
- Execute remote installations of MES environments and applications
- Validate pre‑conditions, dependencies, and compatibility before deployment
- Ensure smooth, structured, and auditable installation flows
- Manage environment governance and access
- Control and grant access according to governance policies
- Enforce environmental limits, quotas, and expiration rules
- Ensure secure and compliant access workflows across teams and customers
- Optimize and scale MES environments
- Monitor resource consumption (CPU, memory, storage, cluster health)
- Identify scaling needs and perform capacity adjustments
- Guarantee highly stable, performant and cost‑efficient environments
- Deploy and support solutions in DMZ environments
- Execute deployments in DMZ or restricted network zones
- Validate firewall, routing, reverse proxy and TLS configurations
- Ensure ongoing availability, compliance, and secure connectivity
- Troubleshoot complex deployment issues
- Investigate problems using logs, containers, pods, events, and system traces
- Collaborate with engineering, SRE, and infrastructure teams when required
- Resolve installation and post‑installation issues with a root‑cause mindset rather than temporary workarounds
- Provide infrastructure consulting
- Advise partners and customers on best practices for infrastructure, virtualization, container platforms, and network setups
- Clarify responsibilities between internal teams, integrators, and customers to reduce risks and deployment delays
- Drive continuous improvement
- Document lessons learned and corrective/preventive actions
- Contribute to internal knowledge bases, troubleshooting playbooks, and evolving best practices
- Help improve automation, observability, and deployment tooling
Requirements
- Strong experience with Docker and Kubernetes/OpenShift: containerized deployments, pod troubleshooting, logs, events, networking, health checks
- Solid background in Linux (networking, volumes, system services, journaling)
- Hands‑on experience with VMware or Hyper‑V (VM provisioning, configuration, snapshots)
- Strong problem‑solving and investigative skills, with a methodical, log‑oriented approach
- Ability to troubleshoot beyond standard procedures, going deep when needed
- Strong organization, time‑management, and prioritization skills
- High attention to detail, ownership, and accountability
- Excellent communication skills and ability to work cross‑functionally
- Initiative and a drive for continuous improvement and best practices adoption
- Excellent written and spoken English communication skills
- **What we consider a plus (not mandatory)**
- Experience with Kafka or ClickHouse in distributed deployments
- Familiarity with the Manufacturing / MES / industrial domain (Semiconductor, Electronics, Medical Devices, Industrial Equipment)
- Experience with SQL Server, including backup/restore, high availability, and performance considerations
- Knowledge of the ITIL framework, particularly related to change, incident, and problem management
- Exposure to data platforms for operational reporting, analytics, dashboards, or log aggregation
- Experience working with reverse proxies, TLS certificates, and secure network architectures
- Understanding of DevOps‑adjacent tools, such as CI/CD pipelines, monitoring and observability stacks (Prometheus, Grafana, ELK), or scripting for automation (PowerShell, Bash)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DockerKubernetesOpenShiftLinuxVMwareHyper-VSQL ServerKafkaClickHouseITIL
Soft Skills
problem-solvinginvestigative skillsorganizationtime-managementprioritizationattention to detailownershipaccountabilitycommunication skillsinitiative