Critical Loop

Sales Operations Manager

• Own, manage, and roadmap Salesforce
• Own the closed-won to invoice to collection process across sales, accounting, and the customer
• Build and maintain a commission tracking system
• Own revenue forecasting and reporting
• Maintain data integrity and pipeline hygiene across Salesforce, G-Drive, and the rest of the go-to-market stack
• Partner across Revenue, Product, Accounting, and Operations

Recruitment

• own full-cycle recruiting across technical and non-technical roles, including sourcing, screening, interviewing, offer management, and candidate experience
• partner with hiring managers to define hiring strategies, conduct intake meetings, build interview plans, and calibrate candidate profiles
• build proactive talent pipelines for recurring and difficult-to-fill positions before hiring needs become urgent
• develop sourcing strategies that leverage LinkedIn Recruiter, networking, referrals, communities, and creative outreach techniques
• own recruiting operations within Ashby, including job creation, interview scheduling workflows, reporting, scorecards, templates, and process documentation
• continuously improve interview processes, candidate communications, hiring manager enablement, and recruiting metrics
• track recruiting analytics including time-to-fill, pipeline conversion, sourcing effectiveness, and hiring manager satisfaction
• partner with the People & Talent Lead on onboarding improvements, employer initiatives, and People Operations projects that improve the employee experience
• serve as a trusted advisor to hiring managers by challenging assumptions, improving interview quality, and helping teams make better hiring decisions
• identify patterns across searches and recommend improvements to recruiting strategy, compensation positioning, interview design, and talent planning

Sales Operations Manager

Lead Recruiter