Cristaux

Sales

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Assist in various aspects of customer communications including email generation, lead management, and light marketing operations.
• Serve as a bridge between customers and internal departments, ensuring seamless communication.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Serve as the main contact for customer order fulfillment requests including sales, technical support, and customer service.
• Attend client meetings with the CCO/ Founder to document progress of projects within the Project Management system and CRM.
• Engage as a Point of Contact to our lower-tier customers for order renewals or order processing needs.
• Provide our lower-tier customers will creative solutions utilizing our e-commerce store.
• Interact professionally with customers through written and verbal channels.
• Deliver impactful messaging concisely and professionally.
• Balance multiple demands and prioritize tasks aligned with business objectives.
• Adapt swiftly to evolving business needs and company growth.
• Forge strong internal relationships across various teams to meet customer needs efficiently.
• Facilitate bi-directional communication across departments.
• Proactively address customer issues and provide troubleshooting assistance.
• Utilize data insights to enhance customer engagement and improve their experience.

Sales, Order Processing Coordinator