Cristaux

Sales

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Serve as a bridge between customers and internal departments, ensuring seamless communication in regards to orders.
• Engage as a point of contact for lower-tier customers for order renewals and order processing needs.
• Provide lower-tier customers with creative solutions utilizing our eCommerce store.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Interact professionally with customers through written and verbal channels, delivering messaging concisely and professionally.
• Proactively address customer issues and provide troubleshooting assistance.
• Monitor additions and subtractions of skus on ecommerce.
• Serve as the primary administrator for the eCommerce platform database, ensuring data accuracy and completeness across all product listings.
• Enter new SKUs into the eCommerce platform and internal systems, ensuring all product attributes, descriptions, pricing, and imagery are accurate and complete.
• Conduct regular audits of the eCommerce platform and internal product database to identify and resolve discrepancies, outdated listings, or missing information.

Sales Assistant

Ecommerce

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Serve as a bridge between customers and internal departments, ensuring seamless communication in regards to orders.
• Engage as a point of contact for lower-tier customers for order renewals and order processing needs.
• Provide lower-tier customers with creative solutions utilizing our eCommerce store.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Interact professionally with customers through written and verbal channels, delivering messaging concisely and professionally.
• Proactively address customer issues and provide troubleshooting assistance.
• Working closely with our Ecommerce & Sales Support Specialist to monitor additions and subtractions of skus on ecommerce.
• Serve as the primary administrator for the eCommerce platform database, ensuring data accuracy and completeness across all product listings.
• Enter new SKUs into the eCommerce platform and internal systems, ensuring all product attributes, descriptions, pricing, and imagery are accurate and complete.
• Conduct regular audits of the eCommerce platform and internal product database to identify and resolve discrepancies, outdated listings, or missing information.

Ecommerce, Order Processing Coordinator

Sales Operations Manager

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Serve as a bridge between customers and internal departments, ensuring seamless communication in regards to orders.
• Engage as a point of contact for lower-tier customers for order renewals and order processing needs.
• Provide lower-tier customers with creative solutions utilizing our eCommerce store.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Interact professionally with customers through written and verbal channels, delivering messaging concisely and professionally.
• Proactively address customer issues and provide troubleshooting assistance.
• Work closely with our Ecommerce & Sales Support Specialist to monitor additions and subtractions of skus on ecommerce.
• Serve as the primary administrator for the eCommerce platform database, ensuring data accuracy and completeness across all product listings.
• Enter new SKUs into the eCommerce platform and internal systems, ensuring all product attributes, descriptions, pricing, and imagery are accurate and complete.
• Conduct regular audits of the eCommerce platform and internal product database to identify and resolve discrepancies, outdated listings, or missing information.

Sales Operations Coordinator

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Assist in various aspects of customer communications including email generation, lead management, and light marketing operations.
• Serve as a bridge between customers and internal departments, ensuring seamless communication.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Serve as the main contact for customer order fulfillment requests including sales, technical support, and customer service.
• Attend client meetings with the CCO/ Founder to document progress of projects within the Project Management system and CRM.
• Engage as a Point of Contact to our lower-tier customers for order renewals or order processing needs.
• Provide our lower-tier customers will creative solutions utilizing our e-commerce store.
• Interact professionally with customers through written and verbal channels.
• Deliver impactful messaging concisely and professionally.
• Balance multiple demands and prioritize tasks aligned with business objectives.
• Adapt swiftly to evolving business needs and company growth.
• Forge strong internal relationships across various teams to meet customer needs efficiently.
• Facilitate bi-directional communication across departments.
• Proactively address customer issues and provide troubleshooting assistance.
• Utilize data insights to enhance customer engagement and improve their experience.

Sales Assistant

Ecommerce, Order Processing Coordinator

Sales Operations Coordinator

Sales, Order Processing Coordinator