Crisp AB

Account Coordinator

Crisp AB

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Tableau

About the role

  • Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback
  • Drive core account workflows, create operational tickets, and push issues through to resolution
  • Participate in live customer and internal meetings, take detailed notes, and document decisions and action items
  • Maintain and update customer-facing materials and internal documentation
  • Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows

Requirements

  • 2+ years of experience in Account Management, Customer Success or a similar client-facing role
  • Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics
  • Familiarity with common collaboration and productivity tools, including Slack, shared inbox platforms (e.g. Front), Zoom, Notion, Excel, and Jira
  • Experience with analytics tools such as Tableau or Power BI
  • Proactive mindset with a strong bias toward action and commitment excellence
  • Passion for solving business challenges through technology and enthusiasm for contributing to a fast-growing startup environment
Benefits
  • We are committed to transparency, diversity, and meritocracy
  • Fostering an environment where every team member is empowered to make an impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successtechnical configurationsanalytics toolsTableauPower BI
Soft Skills
verbal communicationwritten communicationproactive mindsetproblem-solvingcommitment to excellence