Crisp AB

Account Manager

• Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback
• Drive core account workflows, create operational tickets, and push issues through to resolution
• Participate in live customer and internal meetings, take detailed notes, and document decisions and action items
• Maintain and update customer-facing materials and internal documentation
• Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows

Account Coordinator

Data Scientist

• This role serves a critical function within our Smart Replenishment team.
• We combine automation and machine learning to optimize grocery orders, growing sales and reducing food waste at the same time.
• The Product Analytics Data Scientist will work closely at the intersection of customers and data science, improving our algorithms so they match customer needs while also helping customers digest the data to understand ordering performance.
• You’ll use a range of tools, from building dashboards to tuning our models to helping refine our AI agents, to uncover how we can order better and how our customers can use our data to inform decisions outside of ordering.
• And you’ll do this with a product mindset, building tools and processes that work across our portfolio and support expansion to new customers.

Product Analytics Data Scientist

Full-stack Engineer

• Design and build scalable software that empowers consumer goods companies
• Architect and contribute to new solutions
• Build integration tools for emerging automation and data technologies
• Develop and extend libraries to improve speed to market and code quality
• Collaborate with global consumer goods makers, retailers, and category management professionals
• Partner with other developers to unblock obstacles and share best practices
• Contribute as a member of a cross-functional agile team, from discovery to delivery
• Apply existing & emerging technologies to deliver innovative, high-performance applications
• Identify opportunities to improve infrastructure, automation, and developer experience
• Leverage AI-powered tools to accelerate design, development, testing, debugging, and documentation
• Use AI to explore solutions, validate approaches, and reduce repetitive or low-value engineering tasks
• Apply strong engineering judgment with AI generated output, ensuring correctness, security, performance, and maintainability

Software Developer

• Help design and build systems for Crisp’s AI-driven retail data platform
• Collaborate with product, data, and engineering partners
• Tackle complex problems to turn retail data into actionable insights
• Take ownership and influence technical direction within a fast-scaling team

Senior Software Engineer

• Work alongside AI initiatives and influence technology integration
• Collaborate to shape modern analytics workflows
• Develop and embed Agentic AI capabilities into BI and data platform
• Utilize tools like PowerBI, BigQuery, and GitHub to deliver insights

Senior Software Engineer, Data Modeling

Revenue Operations

• Lead our GTM infrastructure and operations team
• Manage a growing team of analysts/admins
• Unifying our data strategy and driving the operational integration of global acquisitions
• Ensure Salesforce, HubSpot, and NetSuite operates as a high-performance engine
• Partner with Sales Enablement to drive adoption
• Oversee the Salesforce schema, HubSpot workflows, and the bi-directional sync with NetSuite
• Lead the operational unification of acquired companies

Director, Revenue Operations

• Build and maintain strong relationships with core client stakeholders
• Proactively spot potential risks to account health or opportunities for growth
• Independently create and present comprehensive quarterly client reviews (QBRs)
• Host and lead engaging training sessions for platform users
• Work closely with internal teams to ensure client needs are met

Customer Account Manager

Director

• Own end-to-end delivery of Professional Services engagements including: Strategy & Innovation Workshops, Rapid Value Pilots / Bootcamps, Platform Implementations, Forward-Deployed Engagements and Dedicated Capacity Pods.
• Establish and manage engagement governance: scope, milestones, risks, dependencies, and decision forums.
• Lead executive-facing status updates and steering committees, ensuring clarity on progress, outcomes, and value delivered.
• Manage scope change, tradeoffs, and expectations to protect delivery quality, margin, and customer trust.
• Translate customer business objectives into structured delivery plans with clear workstreams, success metrics, and value hypotheses.
• Drive alignment across stakeholders while maintaining accountability for outcomes.
• Partner with Sales and Customer Success on engagement scoping, SOW development, pricing, and resourcing strategies.
• Own engagement economics including margin, utilization, and partner costs.
• Define and track value realization metrics for each engagement (time-to-value, adoption, operational impact).

Director, Professional Services Engagements

• Act as a strategic partner for brokers and CPG customers
• Maximize customer success and growth
• Lead solution-based proposals and present strategic recommendations
• Foster strong partnerships while delivering against business targets

• Maximize customer success and growth
• Collaborate with partners to establish success plans
• Lead solution-based proposals and present strategic recommendations
• Foster strong partnerships to deliver consistent customer experience