Crisp AB

Manager

• Oversee the day-to-day operations of all Crisp office locations across the U.S. ensuring each workspace is functional, welcoming, and equipped for teams and guests.
• Own vendor relationships across multiple regions—including property management, cleaning, maintenance, delivery services, and supply vendors—ensuring high-quality, cost-effective operations.
• Manage logistics for in-office events, executive meetings, training sessions, client visits, and multimedia shoots. Coordinate A/V, food and beverage, COIs, schedules, guest lists, and space setup through local partners.
• Collaborate with Crisp’s design and brand teams to maintain consistent standards for layout, décor, signage, hospitality, and workplace experience across all locations.
• Partner with People Ops, Operations, Brand, and Production teams to support company events, offsites, customer meetings, and special projects across regions.
• Track facilities budgets across sites, implement systems that support smooth workflows, and drive operational initiatives from planning through execution.

Spaces Manager

Product Manager

• Own and evolve our custom ClearView Retail solutions
• Act as the bridge between our clients and internal teams, including Data Engineering, Business Intelligence, and Customer Success
• Define and deliver impactful solutions that address real-world retail challenges
• Drive product strategy for our custom solutions
• Gather and prioritise customer requirements, market trends, and business objectives
• Translate customer needs into detailed features, user stories, and technical specifications
• Work with internal stakeholders to ensure end project deliverables meet requirements
• Design new features with a focus on usability and measurable value
• Create relevant documentation
• Standardise existing custom solutions across multiple clients
• Facilitate data discovery sessions with clients
• Continuously assess performance of our Retail Enterprise solutions and incorporate feedback to inform future development

Customer Success Manager

• Protect existing revenue and identify growth opportunities with existing customers
• Understand customer needs and measures of success, drive adoption and guide customers to find value from SKUtrak
• Customer outreach and ownership of client reviews; establish deep long-lasting relationships and define success metrics
• Share SKUtrak best practices to drive satisfaction, retention, additional usage and enrichment opportunities
• Regularly analyse usage metrics to encourage cross functional adoption and evaluate ROI
• Ensure timely identification and escalation of issues which could impact customer deliverables, usage, satisfaction or retention
• Stay up-to-date with customer and industry news and trends to support credible discussions in client reviews
• Capture all customer communications, product requests/feedback, and maintain up-to-date records, activities and interactions within CRM tools
• Solicit, record and share internally key customer use cases and feedback within Crisp; be a strong customer advocate
• Collaborate with Account Managers, Helpdesk and Product teams to resolve escalations and enhance client satisfaction and retention
• Respond to neutral & negative NPS scores; support training and chair meetings with executive leadership where required

• Own and evolve the roadmap for SKUtrak Core, aligning customer needs with strategic goals
• Lead structured discovery to deeply understand customer jobs-to-be-done
• Use data, evidence, and judgment to evaluate opportunities and focus on high-impact work
• Partner with engineering and design to deliver valuable improvements quickly and iteratively
• Collaborate with Product Marketing and Commercial teams to ensure successful launches
• Define and track success metrics to guide decisions and improve outcomes
• Champion a learning mindset, using feedback to improve both the product and how we build