Crisp AB

Director, Professional Services Engagements

Crisp AB

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own end-to-end delivery of Professional Services engagements including: Strategy & Innovation Workshops, Rapid Value Pilots / Bootcamps, Platform Implementations, Forward-Deployed Engagements and Dedicated Capacity Pods.
  • Establish and manage engagement governance: scope, milestones, risks, dependencies, and decision forums.
  • Lead executive-facing status updates and steering committees, ensuring clarity on progress, outcomes, and value delivered.
  • Manage scope change, tradeoffs, and expectations to protect delivery quality, margin, and customer trust.
  • Translate customer business objectives into structured delivery plans with clear workstreams, success metrics, and value hypotheses.
  • Drive alignment across stakeholders while maintaining accountability for outcomes.
  • Partner with Sales and Customer Success on engagement scoping, SOW development, pricing, and resourcing strategies.
  • Own engagement economics including margin, utilization, and partner costs.
  • Define and track value realization metrics for each engagement (time-to-value, adoption, operational impact).

Requirements

  • 8–12+ years of experience in professional services, consulting, customer delivery, or program leadership roles.
  • Experience managing complex, multi-workstream enterprise engagements with executive stakeholders.
  • Background in enterprise SaaS, data platforms, analytics, or AI-enabled solutions strongly preferred.
  • Demonstrated ability to balance customer outcomes with commercial discipline (margin, scope control, utilization).
  • Experience working in or alongside forward-deployed, engineering-led, or embedded delivery models.
  • Strong cross-functional leadership skills with the ability to influence without direct authority.
  • Comfortable operating in ambiguous, early-stage environments and building structure where none exists.
  • Experience in Retail and/or CPG is a plus.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
professional servicesconsultingcustomer deliveryprogram leadershipenterprise SaaSdata platformsanalyticsAI-enabled solutionsengagement governancevalue realization metrics
Soft skills
cross-functional leadershipinfluence without authorityoperating in ambiguitybuilding structurestakeholder alignmentcustomer outcomes focuscommercial disciplinescope managementrisk managementcommunication