Learning Design Manager
Crisis Text Line
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Salary
💰 $79,464 - $97,650 per year
About the role
- Provide strategic leadership to align learning and engagement initiatives with organizational goals, ensuring volunteer training drives meaningful impact
- Lead and develop a high-performing team of Program Leads, setting clear expectations, fostering growth, and driving overall team performance
- Oversee program operations and impact measurement, ensuring learning solutions scale effectively across the full volunteer lifecycle
- Bring expertise and a strong perspective in customer engagement, community education, or volunteer learning programs to inform innovative and effective approaches
Requirements
- 6+ years of experience in learning design, instructional design, or education program development
- 2+ years of people management experience, leading designers or content specialists
- Proven ability to design and scale training programs aligned to defined competencies and learner outcomes
- Strong point of view on learning strategy, instructional quality, and learner experience
- Experience prioritizing work and aligning learning solutions to organizational goals and impact measures
- Comfort operating in ambiguous environments and evolving existing programs or systems
- Experience partnering cross-functionally with Learning Engagement, Community, Clinical/SMEs, Operations, or Product
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
learning designinstructional designeducation program developmenttraining program designimpact measurementcompetency alignmentlearner outcomescommunity educationcustomer engagementvolunteer learning programs
Soft Skills
strategic leadershipteam performancepeople managementgrowth fosteringprioritizationadaptabilitycross-functional collaborationcommunicationinnovationproblem-solving