Crisis Text Line

Lead Product Designer

Crisis Text Line

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $104,412 - $141,078 per year

Job Level

Senior

About the role

  • As a Design Lead, working on a small team, you are both strategic and hands-on
  • You will define UX strategy while directly designing the screens, flows, and assets needed to ship features
  • Partner with researchers and product managers to understand user needs and requirements, and translate insights into human-centered designs
  • Create conceptual designs, UI mockups, user flows, prototypes, and final specifications to help define and improve the user experience (UX) and user interface (UI)
  • Conduct iterative testing with users to validate designs
  • Communicate conceptual ideas, detailed design, and design rationale both verbally and visually
  • Ensure consistency across the platform by leveraging Tailwind to build, maintain, and enhance our Design System
  • Collaborate closely with engineering to ensure design specifications are implemented accurately
  • Analyze metrics and behavioral data to refine designs post-launch
  • Establish best practices for product design processes within a small, fast-paced team
  • Own product UX vision, roadmap alignment, and design quality
  • Exercise ethical decision-making to ensure our products and services are accessible and human-centered and do not uphold clinical policies

Requirements

  • 5+ years designing and shipping SaaS or enterprise products, with a portfolio showing end-to-end UX ownership
  • Ability to define UX strategy while remaining highly hands-on in execution
  • Strong systems thinking, information architecture, and interaction design for complex platforms
  • Experience building, scaling, and maintaining Design Systems in partnership with engineering (including component-based or design-to-code workflows such as Tailwind)
  • Advanced proficiency in Figma and modern prototyping tools
  • Proven collaboration with product, engineering, and research to define problems, validate solutions, and ship features
  • Experience using user research, usability testing, and product metrics to guide and refine design decisions
  • Experience working on AI-enabled or data-driven products, with awareness of trust, transparency, and ethical design considerations
  • Excellent communication skills with the ability to clearly explain design decisions and influence stakeholders
  • Ability to thrive in a small, fast-paced, remote-first environment with strong ownership and accountability
Benefits
  • Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
  • Employer-funded HSA contributions
  • Generous PTO, sick time, and 19 paid holidays with a winter break
  • 12 weeks of fully paid parental leave after 26 consecutive weeks of service
  • Monthly wellness and mental health stipends
  • Home office and professional development stipends
  • 403(b) retirement plan with employer contribution
  • Sabbatical after 3 years of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designUI designinformation architectureinteraction designdesign systemsprototypinguser researchusability testingdata-driven designethical design
Soft Skills
strategic thinkingcollaborationcommunicationsystems thinkingaccountabilityownershipinfluenceadaptabilityproblem-solvingdecision-making