Solutions Consultant, South Jersey
Tobii Dynavox
Text Line Counselor
CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $25 per hour
Job Level
Junior
About the role
- Answer texts through both the Local Alameda County Text Line and 988 Lifeline to provide crisis intervention, information, and referral services
- Respond to third party texters and chat visitors
- Provide outreach support to high risk contacts via phone call and text after consultation with a supervisor
- Actively engage with teammates during shift and participate in weekly pod supervision
- Accurately document staff hours in timesheets and MAA sheets and document contact notes for each chat and text session in Apricot
- Utilize consultation as required and consult with Text Line Shift Supervisor and Program Coordinators/Manager
- After consultation, make outreach contacts and referrals to CPS, APS, and emergency services for mandated reporting and imminent risk situations
- Refer texters presenting with medium-high risk for suicide to the follow-up program and connect texters in crisis with appropriate level of care
- Maintain confidentiality of counselors and text/chat visitors
- Recommend blocking texters for abusive or disruptive behavior and recommend breaking confidentiality for mandated reporting or imminent risk (consultation mandatory)
- Recommend program policies, practices, and purchases that increase Text Line program effectiveness
- Receive minimum 60 minutes individual supervision per month and minimum 1.5 hours group supervision per week
Requirements
- Must permanently reside in California and be able to commute to office located in North Oakland
- Proof of vaccination against Covid-19 required
- Must complete Background Check (DoJ) and LiveScan
- One year of mental health work experience required
- One year of crisis line text or phone counseling experience preferred - including completion of crisis line training
- Graduation from an accredited college or university with an associate's or bachelor’s degree in a social science or closely-related field is preferred (may be substituted for comparable work experience)
- Commitment to working within the CSS Code of Ethics and Policies and Procedures
- Ability to apply the structure of a text session including transitional phrases
- Ability to utilize OARS skills to build rapport and get the story
- Ability to assess for risk for suicide death in every session
- Ability to coach a texter with suicidal experiences through means safety, short term safety planning
- Comfort using Local Text Line and 988 Platforms
- Comfort using the Dialpad.com phone system
- Comfort using Apricot database to document every contact
- Knowledge of grief and loss, isolation and loneliness, mental health conditions, trauma informed care, boundary setting, addiction and substance use, interpersonal violence, human trafficking, child and dependent adult abuse and neglect, disaster management, specific populations (veterans, LGBTQIA, youth), cultural humility, non-suicidal self injury, community resources, self-care, bullying
- Comfortable with learning new technology, multi-tasking and toggling across multiple technology platforms
- Willingness to be open for emergency fill-in shifts and to work daytime, evening, overnight and weekend shifts
