CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY

Text Line Counselor

CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY

full-time

Posted on:

Location Type: Hybrid

Location: Oakland • California • United States

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Salary

💰 $25 per hour

Job Level

Junior

About the role

  • Provide direct service on our Alameda County Text Line and the 988 Text Line
  • Respond to third party texters and chat visitors
  • Provide outreach support to high risk contacts via phone call and text
  • Actively engage with teammates during shift
  • Accurately document staff hours in timesheets and MAA sheets.
  • Document contact notes for each and every chat and text session
  • Utilize consultation as required
  • After consultation with a supervisor, make outreach contacts and referrals to CPS, APS, and emergency services in a timely manner for mandated reporting and imminent risk situations.
  • Refer texters presenting with medium-high risk for suicide to the follow-up program
  • Connect texters in crisis with the appropriate level of care
  • Participate in weekly pod supervision
  • Maintain confidentiality of other counselors and text/chat visitors
  • Other duties as assigned

Requirements

  • One year of mental health work experience required.
  • One year of crisis line text or phone counseling experience preferred - including completion of crisis line training.
  • Graduation from an accredited college or university with an associate's or bachelor’s degree in a social science or closely-related field is preferred. This may be substituted for comparable work experience.
  • Must complete Background Check (DoJ) and LiveScan.
  • Must live within a 100 mile radius of Oakland, CA 94609.
  • Must be able to commute onsite to fulfill the role's onsite requirements.
  • Must be fully vaccinated against COVID-19 (Fully vaccinated is defined as having received both initial doses of either the Moderna or Pfizer vaccine OR the single dose of the Jansen vaccine.) Or have a valid religious or medical exemption.
  • Must have access to a secure internet connection, a computer with camera, a mobile phone, and a private space for taking text sessions, making calls, and attending meetings. Or be able to work fully onsite to accommodate any of these needs.
Benefits
  • Employees who work more than 20hrs/week are eligible for medical, dental, and retirement plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
crisis line counselingmental health work experiencedocumentationoutreach supportmandated reportingreferrals to CPSreferrals to APSrisk assessmentconsultationconfidentiality
Soft Skills
communicationteamworkengagementempathyactive listeningorganizational skillsproblem-solvingconflict resolutionadaptabilitytime management
Certifications
crisis line trainingCOVID-19 vaccinationBackground Check (DoJ)LiveScan