CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY

Counselor

• Responsible for responding to callers on the 24/7 Crisis Lines and National Suicide Prevention Lifeline including calls from 988.
• Responsible for responding to callers on the After-Hours lines including contacting the on-call crisis worker for requests from hospitals, law enforcement agents, or jail facilities.
• Responsible for responding to third party callers on the crisis lines, lifeline, and After-Hours lines.
• Responsible for providing client centered coaching and advocacy to callers on how to navigate systems of care for themselves and their loved ones to minimize traumatic experiences and increase successful connection with community resources.
• Responsible for actively engaging with teammates during shifts.
• Responsible for documenting call notes for each and every call.
• Responsible for utilizing consultation as needed.
• Responsible for making outreach calls and referrals to APS, CPS, and emergency services in times of mandated reporting and imminent risk, after consultation with a supervisor.
• Responsible for referring callers presenting with medium-high risk for suicide to the follow-up program.
• Responsible for connecting callers in crisis with the appropriate community resources.
• Responsible for providing training and evaluation to volunteer crisis counselors.
• Responsible for establishing a rapport, building connections with callers and taking responsibility for caller feedback.
• Responsible for recognizing that caller-centered solutions and connectedness are key to providing crisis line intervention.
• Responsible for displaying confidence and composure in crisis situations.
• Responsible for communicating effectively and compassionately with volunteers, staff, and callers.
• Responsible for Working collaboratively with teammates including sharing feedback and support in the spirit of community building.
• Responsible for Working independently using creativity and resourcefulness.
• Responsible for a willingness to continuously improve skills through supervision, research, and individual development.
• Responsible for recognizing the value that diversity and culture bring to an organization.
• Other duties as needed.

Part Time Crisis Line Phone Counselor