CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY

Crisis Services Quality Assurance Program Assistant

CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY

full-time

Posted on:

Location Type: Hybrid

Location: Oakland • California • United States

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Salary

💰 $31 per hour

About the role

  • The position will provide administrative support to the crisis services administration team within the quality assurance department to ensure smooth operations and quality assurance of the text line program.
  • The position will also play a key role in supporting ongoing sustainable operations and interdepartmental collaboration for the crisis services department.
  • Assist in the accurate recordkeeping of the text line schedule, google calendar, and baseline schedule rosters.
  • The Crisis Services QA PA is expected to assist in the ethical and professional adherence (regulations relating to accuracy, completeness) of data reviewed across the following projects in Quality Assurance.
  • Identifying areas for training and improvement across Crisis Services.
  • Opportunity to collaborate with other departments to further process improvement
  • Support with maintaining updated text volunteer and staff Apricot profiles, coordinating with the Text line team and Human Resources as appropriate to ensure accurate record-keeping.

Requirements

  • Ability to consistently demonstrate behaviors in alignment with CSS Values and foster a sense of teamwork, appreciation, empathy, contact care, and community care.
  • Ability to make decisions based on clinical and ethical judgment, data-informed insight, and legal considerations preferred
  • Ability to work independently and as part of a team
  • Commitment to ongoing self reflection and ability to lead with values of cultural humility is required
  • Capacity to demonstrate effective, sensitive, and respectful connection to various people from different cultural groups.
  • Excellent communication and time management skills
  • Comfortable providing services on the local Text Line and 988 Unified Platform
  • History of providing coaching and support to volunteers and interns preferred
  • Knowledge of Crisis Services and Text Line Program and CSS policies and procedures
  • Knowledge of crisis/text line counseling and remote text line work technology, mandated reporting, and crisis resources
  • Proficiency with Microsoft Office and Google Workplaces, specifically Google Calendar, Gmail, Docs and Sheets
  • Proof of vaccination against Covid-19 required
  • Must complete Background Check (DoJ and DMV) and LiveScan
Benefits
  • Agency Mission
  • Agency Values
  • Justice, Equity, Diversity, and Inclusion Statement
  • Crisis Support Services of Alameda County is an Equal Opportunity Employer (EOE) and committed to fostering a diverse and inclusive workplace.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
recordkeepingdata reviewprocess improvementcrisis counselingremote text line workmandated reporting
Soft skills
teamworkempathyethical judgmentcultural humilitycommunicationtime management
Certifications
Covid-19 vaccinationBackground Check (DoJ and DMV)LiveScan