Crisis Prevention Institute

Dementia Care Specialist, Account Executive

Crisis Prevention Institute

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 per year

About the role

  • Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer.
  • Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of DCS’s programs, consultation, product solutions, and services.
  • Develop and execute strategic account plans to increase customer lifetime value.
  • Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention.
  • Deliver compelling, solution-oriented presentations that address customer needs and showcase DCS’s unique value proposition.
  • Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting within their accounts.
  • Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations.
  • Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning.
  • Report regularly on sales performance, customer engagements, and pipeline progress to leadership.
  • As requested, represent DCS at trade shows, conferences, and other industry events to expand market presence and build valuable connections.
  • Stay ahead of industry trends, competitive offerings, and regulatory requirements to position DCS competitively.
  • Perform other position-related duties as assigned.

Requirements

  • Bachelor’s degree in business, sales, marketing, or related field
  • Two years or more years of successful sales experience
  • Proven experience in account management, customer success, or "hunter" sales role
  • Familiarity with contract renewal and negotiation
  • Proficiency with Microsoft Office suite and CRM platforms
  • Experience working in the healthcare industry
  • Maintain a clean driving record
  • Meet all Vendor Credentialing requirements to ensure unrestricted access to CPI customer sites, including valid identification, background checks, drug screening, and required immunizations (such as COVID-19), as specified by each customer
  • Continuously uphold all credentialing standards throughout employment to support essential job functions
  • Expertise in managing complex sales cycles and influencing executive decision-makers
  • Strong business acumen with sound independent judgment in customer engagement
  • Advanced consultative selling skills to uncover needs and deliver tailored solutions
  • Exceptional attention to detail and accountability for results
  • Proven ability to multitask, prioritize, and organize in a dynamic work environment
  • Excellent communication, negotiation, and presentation skills
  • High resilience and the ability to handle frequent rejection with a positive attitude.
Benefits
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days
  • Paid Volunteer Time Off
  • Continuing education and training
  • Remote or Milwaukee Headquarters
  • Paternity Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successsales experiencecontract renewalnegotiationconsultative sellingsales cycle managementcustomer engagementMicrosoft OfficeCRM platforms
Soft Skills
business acumenindependent judgmentattention to detailaccountabilitymultitaskingprioritizationorganizationcommunicationnegotiationpresentation
Certifications
Vendor Credentialingbackground checksdrug screeningimmunizations