CRIO

Implementation Manager

CRIO

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

Junior

About the role

  • Manage onboarding process for newly-signed CRIO clients
  • Evaluate product / feature use, and coordinate engagement through structured onboarding process
  • Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process
  • Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings
  • Learn, shadow, and expand product knowledge set through internal resources, Support engagement shadowing, and self-acquisition of industry knowledge.

Requirements

  • BA/BS degree preferred
  • 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
  • Excellent writing, interpersonal, organizational and time management skills
  • Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
  • Ability to work independently yet support team responsibilities and goals
  • High integrity and positive can-do attitude
  • Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)
  • Experience with Looker a plus
  • Prior work experience in healthcare, SAAS, clinical research or academia
Benefits
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationprofessional servicesclinical researchproduct knowledgeremote training
Soft Skills
writinginterpersonalorganizationaltime managementindependenceteam supportintegritypositive attitude