CRIF

Attorney

• Processing debtor correspondence in the PreLegal area: You review objections following dunning notices and coordinate with our clients.
• Telephone communication (inbound & outbound): You conduct calls with debtors, clients and third parties, e.g., debt counseling services.
• Handling follow-ups: You manage PreLegal case files and ensure smooth workflows.
• Coordination with clients: You clarify whether court dunning proceedings should be initiated.
• Initiating court dunning proceedings: either automated via our collection system or manually via the German courts' online portal.
• Handling terminations by clients: You responsibly close out the affected portfolios.
• Preparing settlement statements: You produce negative settlement statements (Negativabrechnungen) in accordance with the collection agreement for our clients.

Working Student, PreLegal, Debt Collection

Accountant

• Support general ledger accounting activities, including journal entries and account reconciliations
• Assist with accounts payable and/or accounts receivable processes
• Perform bank reconciliations and monitor open items
• Support monthly, quarterly, and year-end close activities
• Assist in the preparation of financial reports and internal documentation
• Ensure compliance with company policies and internal controls
• Collaborating with cross-functional and international Finance teams

Junior Accountant

Network Engineer

• Design, implement, and maintain enterprise-grade LAN/WAN networks.
• Configure and manage Cisco routers and switches, including: Cisco 4331, ISR 4331, 2911, C1111-4P, Cisco Catalyst 9300, 2960.
• Manage wireless infrastructure including Meraki MR33 access points and MV12 cameras.
• Administer Cisco UCS systems and Cisco BE6000 CallManager.
• Configure and monitor AWS-based network devices: Cisco CSR 1000v, Netscaler ADC, Checkpoint firewalls (HA across two AWS regions).
• Ensure high availability and security across cloud environments.
• Collaborate with cloud teams to optimize inter-account traffic and firewall policies.
• Manage Checkpoint 5100 firewalls on-premises and in AWS.
• Interact with Checkpoint Diamond-support for advanced troubleshooting.
• Monitor and enforce network security policies and compliance standards.
• Proactively monitor network performance and availability.
• Troubleshoot issues across VPN, VoIP (CallManager), and network security layers.
• Lead incident resolution and root cause analysis.
• Act as the primary technical point of contact for all network-related requests.
• Collaborate with cross-functional teams to support business initiatives.
• Lead strategic projects to improve network scalability and reliability.
• Maintain detailed documentation of network architecture, configurations, and procedures.
• Manage lifecycle of network hardware and software assets.

Business Analyst

• Independent responsibility for the development and further enhancement of digital data and information products
• Design and implementation of new products
• Documentation of existing processes and evaluation
• Functional and technical analysis and creation of specifications (user stories)
• Responsibility for creating, validating, and ensuring traceability of all estimates
• Collaboration with various stakeholders
• Implementation of diverse customer requirements
• Conducting trainings for internal stakeholders
• Support for pre-planning and sprint planning processes

Client Services Representative

• Manages the Team’s Deliverables
• Establishes team goals that align with overall departmental and corporate goals and strategy
• Routinely reviews the team’s deliverables in relation to established goals and standards
• Provides oversight to ensure production and quality standards are met
• Addresses client concerns promptly and effectively
• Escalate issues when necessary and follow through to resolution
• Manages Individual Contributors
• Manages performance to drive results and meet Service Level Agreement (SLA) and Quality standards
• Drives employee engagement and motivates employees
• Provides feedback and coaching to improve the overall performance of the team
• Defines roles and responsibilities within the team and assigns work appropriately
• Manages employee development within the team and leverages talent across the department
• Plans, organizes, and assigns work as it relates to workflows within the team
• Participates in new lender partner implementations
• Drives and promotes continuous process improvement for the overall department
• Report on trends identified through ticketing system, identifying areas to gain efficiencies and improvements
• Prepare internal reports on client satisfaction and service trends
• Provide regular updates to clients on performance metrics and project status
• Interfaces and fosters relationships with other areas and leaders in the organization
• Attends critical meetings that impact the team workflows and deliverables
• Responsible for and acts as a liaison for external and internal relationships
• Prepare and deliver communication to lender and dealer partners
• Provides effective communication across the organization
• Conducts team meetings, individual meetings and communicates with peers
• Routinely identifies and shares information and solicits feedback regarding process improvements and general company departmental information
• Cascades information and implements communication plans

Director of Client Services

IT Support

• Du unterstützt unser sympathisches und innovatives Team im operativen Tagesgeschäft wie Support (im 1st-und 2nd Level) und bei übergreifenden Projekten
• Du kennst dich mit der Einrichtung von Clients aus und scheust dich nicht auch als erster Ansprechpartner für unsere Kunden zu fungieren
• Du kennst dich gut mit den gängigen MS-Office Produkten aus insbesondere mit Visio, Project und PowerPoint
• Du unterstützt bei Projekten und/oder übernimmst ggf. eigenständige (Teil-) Projekte im Bereich IT
• Du erstellst Dokumentationen, Anleitungen oder Schulungsunterlagen
• Du scheust dich nicht davor Software-Installationen oder Konfiguration von Hard- und Software durchzuführen

Working Student, PreLegal, Debt Collection

Junior Accountant

Network Engineer

Business Analyst

Director of Client Services

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