Senior Technical Support Engineer
Cribl
full-time
Posted on:
Location Type: Remote
Location: Netherlands
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Job Level
About the role
- Develop a deep technical understanding of Cribl Stream and our other products
- Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
- Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
- This position will require stand-by, on-call, or off-hours duties
Requirements
- BS degree in Computer Science or similar degree, or equivalent work experience
- 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
- Advanced experience with Linux and networking
- Basic knowledge of Regex
- Passionate about working on complex technical issues
- Expert-level troubleshooting, problem-solving skills, and critical thinking
- Excellent client-facing skills, excellent written and verbal communication skills
- SIEM Experience: Splunk, Elasticsearch, Datadog and/or other related observability technologies (Bonus)
- JavaScript and Cloud experience is a plus (Bonus)
Benefits
- Diversity drives innovation and enables better decisions to support customers
- Culture where differences are valued and welcomed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxnetworkingRegextroubleshootingproblem-solvingcritical thinkingJavaScriptCloudSIEMobservability technologies
Soft Skills
client-facing skillswritten communicationverbal communicationtechnical supportexpectation managementdocumentationfeedback provisionreal-time problem solvingresearch skillsdiagnostic skills
Certifications
BS degree in Computer Scienceequivalent work experience