CRG Solutions

Service Desk Analyst

CRG Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Barranquilla • Colombia

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Job Level

Junior

About the role

  • Respond to incoming support requests via phone, email, or ticketing system, providing timely and effective technical assistance
  • Diagnose and troubleshoot hardware and software issues, including: Desktops and laptops, Printers, Mobile devices, Peripherals
  • Assist users with software installations, upgrades, and basic configurations
  • Manage user accounts, permissions, and access rights
  • Collaborate with other IT team members to resolve complex technical issues
  • Escalate unresolved issues to appropriate teams or vendors following established procedures
  • Follow up with end users to ensure issues are resolved satisfactorily
  • Document all support activities, including: Troubleshooting steps, Issue resolutions, Knowledge base updates
  • Maintain and update inventory of IT assets (hardware, software licenses, peripherals)
  • Stay up to date with emerging technologies and continuously improve technical skills.

Requirements

  • Fluent in English (high proficiency level required)
  • Currently pursuing or holding an associate or bachelor’s degree in information technology or a related field
  • Minimum of 1+ year of experience in a technical support role
  • Strong technical knowledge of: Computer hardware, Software, Networking concepts
  • Proficient in troubleshooting common hardware and software issues
  • Knowledge of: Office 365, Active Directory, Antivirus solutions
  • Familiarity with ticketing systems and remote support tools
  • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
  • Strong problem-solving skills and attention to detail
  • Ability to prioritize and manage multiple tasks effectively
  • Flexibility to work afternoon shifts and weekends.
Benefits
  • Schedule flexibility
  • Availability to work onsite at our offices in Barranquilla, Colombia.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingcomputer hardwaresoftwarenetworking conceptssoftware installationsuser account managementissue resolutioninventory managementemerging technologies
Soft Skills
customer servicecommunicationproblem-solvingattention to detailprioritizationtime managementcollaborationflexibility