crewAI

Support Engineer

• Be the senior technical point of contact for enterprise customers, owning the hardest issues end-to-end and responding with clarity and speed.
• Deeply use and know the product: Crews, Flows, the Control Plane well enough to resolve the majority of issues without escalating, and to spot bugs customers haven't even reported.
• Reproduce, diagnose, and triage technical issues: read logs and traces, isolate root cause, and resolve directly where possible.
• Own clean handoffs to engineering: when something must escalate, file a well-defined ticket with reproduction steps, context, and severity. Keep the handoff between the support and engineering systems coherent so engineers aren't re-reading threads to figure out what's being asked.
• Define and own support SLAs, severity levels, and escalation paths so the loudest customer doesn't automatically become the highest priority — and continuously improve them.
• Build and maintain the knowledge base, FAQs, and troubleshooting docs, and improve product docs where they make false assumptions about customer setup.
• Set up structured customer onboarding so new enterprise users get to value quickly.
• Close the loop: synthesize recurring issues and feedback into clear signal for product and engineering, and help set the direction support takes as it grows.

Senior Support Engineer

Platform Engineer

• Build user-facing platform experiences across Studio, deployments, observability, traces, human feedback, onboarding, integrations, settings, and admin surfaces.
• Ship polished frontend work in React/TypeScript, Vite, Tailwind, Hotwire, Stimulus, and Rails views/components.
• Own full-stack features from database models and service objects through controllers, jobs, APIs, and UI.
• Design workflows for complex agent management concepts: orgs, permissions, auth, environment variables, LLM connections, deployment status, logs, traces, secrets, tools, and human-in-the-loop review.
• Integrate with external systems like WorkOS/Auth0/Okta/Keycloak/Entra, GitHub, Slack, HubSpot, Salesforce, Stripe, cloud services, and LLM providers.
• Write high-quality tests across Rails and frontend code: Minitest/RSpec, system tests, Vitest, and component-level tests.
• Partner with runtime and open-source engineers to make CrewAI's underlying execution model visible, debuggable, and usable in the platform.

Full-Stack Engineer, Agent Management Platform

Full-stack Engineer

• Design, build, and maintain core framework capabilities: agent orchestration, agent harness, Flows, task execution, tools, memory, MCP, A2A, and the public APIs developers depend on.
• Own the contributor experience: triage and review community PRs and issues, mentor contributors, and keep the bar high without killing momentum.
• Make and document API and DX decisions with backward compatibility and migration paths in mind. Changes here affect a very large installed base.
• Uphold engineering quality in the open: clean, well-tested Python, strong typing, and green CI on every change.
• Write and improve documentation, examples, and guides that help developers succeed quickly.
• Partner with runtime and platform engineers to keep the OSS-to-enterprise boundary coherent, and reconcile versioning so framework changes do not break downstream enterprise consumers.
• Engage the community directly through GitHub Discussions, forums, Discord, and other channels, turning real usage and feedback into roadmap signal.

Software Engineer, Open Source

Product Manager

• Drive the agent-experience roadmap — discovery, prioritization, and delivery — for our Studio no-code builder and the broader agent-interaction surface.
• Develop a sharp point of view on what to build first and what to hold back, in a space where you could justify almost anything.
• Work shoulder-to-shoulder with engineering and design from the earliest stage. We believe the best products come from collaborative, non-sequential solutioning and healthy tension between craft, pragmatism, and technical reality — not from specs handed down a line.
• Partner closely with our Platform PM, who owns runtime, tooling, RBAC, and our governance offering, to make agent experience and platform interlock cleanly.
• Spend real time with customers — many of them large, less-technical enterprises — and translate what you learn into product, without becoming a pure feature-request conduit.
• Ship on a two-week cadence: every cycle, something real we can point to.

Senior Support Engineer

Full-Stack Engineer, Agent Management Platform

Software Engineer, Open Source

Product Manager, Agent Experience