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Tech Stack
Tools & technologiesPython
About the role
Key responsibilities & impact- Be the senior technical point of contact for enterprise customers, owning the hardest issues end-to-end and responding with clarity and speed.
- Deeply use and know the product: Crews, Flows, the Control Plane well enough to resolve the majority of issues without escalating, and to spot bugs customers haven't even reported.
- Reproduce, diagnose, and triage technical issues: read logs and traces, isolate root cause, and resolve directly where possible.
- Own clean handoffs to engineering: when something must escalate, file a well-defined ticket with reproduction steps, context, and severity. Keep the handoff between the support and engineering systems coherent so engineers aren't re-reading threads to figure out what's being asked.
- Define and own support SLAs, severity levels, and escalation paths so the loudest customer doesn't automatically become the highest priority — and continuously improve them.
- Build and maintain the knowledge base, FAQs, and troubleshooting docs, and improve product docs where they make false assumptions about customer setup.
- Set up structured customer onboarding so new enterprise users get to value quickly.
- Close the loop: synthesize recurring issues and feedback into clear signal for product and engineering, and help set the direction support takes as it grows.
Requirements
What you’ll need- 5+ years in technical support, developer support, solutions, or a similar customer-facing technical role, including time as a senior or anchor on the team.
- Genuinely technical: comfortable reading logs, stack traces, and API responses; able to navigate Python and the command line; can reason about how a distributed system fails. You don't need to ship production features, but you need to hold a credible technical conversation with both developers and our own engineers.
- Familiarity with LLMs, agents, or developer tools, or the ability to ramp quickly and use the product daily.
- Strong written communication: you can explain a fix clearly and write a ticket an engineer can act on immediately.
- Process ownership: you've defined triage rules, SLAs, severity models, or escalation paths before, not just followed them, and you can show how it raised the quality of support.
- Empathetic, patient, and energized by helping people succeed; comfortable working independently and setting your own direction in a fast-paced remote startup.
- Bonus: experience with support/issue tooling (ticketing systems, Linear, or similar); prior experience supporting an open-source developer community; experience standing up or overhauling a support function.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account crewAI Website LinkedIn All Job Openings 1 - 10 employees 🤖 Artificial Intelligence 🏢 Enterprise ☁️ SaaS Artificial Intelligence
- Enterprise
- SaaS crewAI is a leading multi-agent platform that partners with IBM to provide AI-driven solutions for smart business growth. The company offers tools and frameworks for building, deploying, and managing automated workflows using large language models and cloud platforms. CrewAI aims to streamline business processes across various industries through its no-code tools and seamless integration with existing apps. It is widely adopted by industry leaders, including Fortune 500 companies, and supports both cloud-based and self-hosted deployment options. CrewAI also provides insights and optimization tools to continuously improve AI agent performance and enhance business intelligence. Senior Support Engineer 🔥 0 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer Python Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Be the senior technical point of contact for enterprise customers, owning the hardest issues end-to-end and responding with clarity and speed.
- Deeply use and know the product: Crews, Flows, the Control Plane well enough to resolve the majority of issues without escalating, and to spot bugs customers haven't even reported.
- Reproduce, diagnose, and triage technical issues: read logs and traces, isolate root cause, and resolve directly where possible.
- Own clean handoffs to engineering: when something must escalate, file a well-defined ticket with reproduction steps, context, and severity. Keep the handoff between the support and engineering systems coherent so engineers aren't re-reading threads to figure out what's being asked.
- Define and own support SLAs, severity levels, and escalation paths so the loudest customer doesn't automatically become the highest priority — and continuously improve them.
- Build and maintain the knowledge base, FAQs, and troubleshooting docs, and improve product docs where they make false assumptions about customer setup.
- Set up structured customer onboarding so new enterprise users get to value quickly.
- Close the loop: synthesize recurring issues and feedback into clear signal for product and engineering, and help set the direction support takes as it grows. 🎯 Requirements
- 5+ years in technical support, developer support, solutions, or a similar customer-facing technical role, including time as a senior or anchor on the team.
- Genuinely technical: comfortable reading logs, stack traces, and API responses; able to navigate Python and the command line; can reason about how a distributed system fails. You don't need to ship production features, but you need to hold a credible technical conversation with both developers and our own engineers.
- Familiarity with LLMs, agents, or developer tools, or the ability to ramp quickly and use the product daily.
- Strong written communication: you can explain a fix clearly and write a ticket an engineer can act on immediately.
- Process ownership: you've defined triage rules, SLAs, severity models, or escalation paths before, not just followed them, and you can show how it raised the quality of support.
- Empathetic, patient, and energized by helping people succeed; comfortable working independently and setting your own direction in a fast-paced remote startup.
- Bonus: experience with support/issue tooling (ticketing systems, Linear, or similar); prior experience supporting an open-source developer community; experience standing up or overhauling a support function. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Technical Support Specialist, 2nd Shift 🔥 6 hours ago Danaher Corporation 10,000+ employees 🧬 Biotechnology 🔬 Science 🤝 B2B Website LinkedIn All Job Openings Senior Customer Technical Support Specialist providing remote technical support for Beckman Coulter Diagnostics. Resolving customer issues via phone and other communication methods in a 24/7 support environment. 🇺🇸 United States – Remote 💵 $33 - $40 / hour ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Senior Customer Technical Support Specialist, 2nd Shift 🔥 6 hours ago Danaher Corporation 10,000+ employees 🧬 Biotechnology 🔬 Science 🤝 B2B Website LinkedIn All Job Openings Providing technical support to Beckman Coulter Diagnostics customers, resolving complex hardware and software issues for hematology and urinalysis. 🇺🇸 United States – Remote 💵 $33 - $40 / hour ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Senior Customer Technical Support Specialist, 3rd Shift 🔥 6 hours ago Danaher Corporation 10,000+ employees 🧬 Biotechnology 🔬 Science 🤝 B2B Website LinkedIn All Job Openings Senior Customer Technical Support Specialist providing remote support in diagnostics. Handling customer inquiries and resolving complex issues related to Chemistry & Immunoassay instruments. 🇺🇸 United States – Remote 💵 $31 - $41 / hour ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Senior Customer Technical Support Specialist, 1st Shift 🔥 6 hours ago Danaher Corporation 10,000+ employees 🧬 Biotechnology 🔬 Science 🤝 B2B Website LinkedIn All Job Openings Senior Customer Technical Support Specialist providing diagnostic solutions at Beckman Coulter. Responsible for advanced technical support and customer interaction via remote diagnostics and field support. 🇺🇸 United States – Remote 💵 $31 - $41 / hour ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Expert ACH Support Engineer 🔥 6 hours ago Finastra 10,000+ employees 💳 Fintech 💸 Finance 🏦 Banking Website LinkedIn All Job Openings Customer Support Engineer providing expert support for NACHA and FGPP under Finastra. Owning complex customer issues and collaborating with product and engineering teams. 🇺🇸 United States – Remote 💰 Grant on 2021-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Linux Oracle SQL Unix View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
technical supportdeveloper supportsolutionsreading logsstack tracesAPI responsesPythoncommand linedistributed systemstriage rules
Soft Skills
strong written communicationprocess ownershipempatheticpatientindependent workfast-paced environmentcustomer successclarityproblem-solvingfeedback synthesis