Cresta

Enablement Manager – AI Agent

Cresta

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation
  • Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas
  • Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close
  • Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments
  • Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging
  • Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions
  • Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators
  • Use insights from deal reviews and field feedback to continuously improve enablement programs and content

Requirements

  • 5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment
  • Strong understanding of enterprise sales motions and experience enabling quota-carrying teams
  • Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms
  • Proven ability to translate sophisticated product capabilities into simple, compelling customer value
  • Strong cross-functional collaboration skills across Product, Sales, Marketing, and Solutions
  • High empathy for sellers and a passion for helping teams succeed in ambiguous, fast-evolving product environments
  • Exceptional communication, facilitation, and storytelling skills
  • Experience with enablement tools and conversation intelligence platforms (e.g., Gong)
  • Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, or Command of the Message
Benefits
  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIMLautomationdata-driven platformssales enablementsolution designuse-case discoverysales cycle lengthproduct adoption indicatorssuccess metrics
Soft Skills
cross-functional collaborationempathycommunicationfacilitationstorytellingpassion for helping teamsability to translate complex conceptsnarrative developmentbest-practice reinforcementcustomer value articulation