Cresta

Customer Strategy Director

Cresta

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives
  • Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value
  • Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement
  • Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model
  • Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline
  • Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities
  • Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance)
  • Define KPIs and track Cresta’s impact across performance, operational, and financial metrics
  • Guide customers on how to leverage Cresta’s insights to take action and scale impact
  • Coach internal teams on customer-centric value messaging and success planning
  • Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach

Requirements

  • Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment
  • Deep understanding of business value creation, change management, and/or consulting methodologies
  • General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
  • Has extensive experience in large scale enterprise software implementations and complex use cases
  • Experience designing and interpreting Statements of Work to meet Enterprise customer needs
  • Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
  • Experience managing and advising on large scale programs with many stakeholders and dependencies
  • Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems
Benefits
  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business value discoverystakeholder alignmentuse-case prioritizationimplementation strategiesKPI definitionROI modelingchange managementconsulting methodologiesenterprise software implementationStatements of Work
Soft Skills
strategic thought partnercustomer-centric value messaginganalytical capabilitiesproblem-solvingrelationship buildingconsultative approachcoachingcommunicationleadershiporganizational skills