Cresta

Product Designer, Quality Management, Coaching Platform

Cresta

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • In this role, you’ll sit at the intersection of AI, Quality Management (QM), and Coaching for contact centers.
  • You’ll turn Cresta’s behavioral and outcome‑based AI into intuitive workflows that help supervisors, agents, and QA analysts evaluate 100% of interactions, understand what truly drives performance, and act on those insights through targeted, data‑driven coaching.
  • As a Product Designer focused on Cresta’s Quality Management (QM) and Coaching Suite, you’ll own end‑to‑end UX across our QM scorecards, AI-driven workflows, and coaching experiences.
  • You’ll design tools that make complex behavioral and outcome data feel simple and trustworthy, supporting confident decisions and effective coaching conversations.
  • You’ll be responsible for the user experience of Auto‑QM and hybrid QM workflows (e.g., scorecards, assignment, appeals, group calibration, analyst work queues).
  • Coaching products such as Performance Insights, Coaching Hub, Coaching Plans, and Agent Overview that help leaders plan, run, and track high‑impact coaching.
  • The connections between QM, Coaching, and the broader Cresta suite (Opera AI Platform, Insights, Agent Assist, AI Agent), ensuring a coherent performance‑management experience powered by shared behavioral AI and outcomes.

Requirements

  • Education in Design, HCI, Interaction, or 2+ years equivalent industry experience
  • Experience in designing AI-driven workflows, data-rich experiences, or B2B enterprise applications
  • Portfolio showcasing simple and elegant design solutions to complex problems, with a focus on end‑to‑end flows rather than isolated screens
  • Strong product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
  • Proficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes.
  • Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.
Benefits
  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: 3 weeks in Canada

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UX designAI-driven workflowsinteraction designprototypingvisual designuser researchdata-rich experiencesB2B enterprise applicationsend-to-end flows
Soft skills
product thinkingcuriosityadaptabilityquick learningcollaborationteam-oriented