Impact Team Director
Crescent Hotels & Resorts
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Salary
💰 $90,000 - $100,000 per year
Job Level
About the role
- Lead and manage the Rooms Division teams to deliver exceptional guest experiences.
- Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments.
- Inventory management to include linen, pars, etc.
- Ensure seamless interdepartmental communication and collaboration.
- Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement.
- Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets.
- Develop and implement strategies to elevate service quality and operational efficiency.
- Recruit, train, mentor, and develop department leaders and team members.
- Ensure compliance with all safety, hygiene, and brand standards.
- Maintain a visible presence during peak guest periods to support the team and engage with guests.
- Collaborate with other departments such as Sales, Engineering, and Food & Beverage to drive overall success.
Requirements
- Minimum 3 years of Rooms Division leadership experience in a full-service hotel environment.
- Demonstrated ability to lead, inspire, and develop high-performing teams.
- Strong financial and analytical skills, including experience managing departmental budgets.
- Exceptional communication, organizational, and problem-solving skills.
- Proficiency in property management systems (e.g., Light Speed, Opera, FOSSE, OnQ, etc.).
- Bachelor’s degree in hospitality management or a related field preferred.
Benefits
- Excellent compensation package: $90k-$100k
- Operational incentive plan eligibility
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America for you & your family members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget managementinventory managementservice recoveryoperational efficiencyteam developmentfinancial analysiscost controlguest experience managementsafety compliancehygiene standards
Soft Skills
leadershipcommunicationorganizational skillsproblem-solvingteam inspirationmentoringcollaborationguest engagementinterdepartmental communicationcontinuous improvement
Certifications
Bachelor’s degree in hospitality management