Credo AI

Customer Success Manager

• Guide customers in the enterprise-wide adoption of the Credo AI Governance Platform.
• Lead account and project management through the lifecycle, drive platform adoption across teams, and ensure customers realize long-term value.
• Align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes.
• Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy.
• Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value.
• Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth.

Enterprise Customer Success Manager