Creditspring

Operations

• Deliver exceptional customer support across phone, email, and live chat, ensuring every interaction is professional, empathetic, and aligned with our brand voice.
• Respond customer enquiries and issues, resolving them efficiently while providing a best-in-class customer experience.
• Update and manage customer accounts, ensuring customer information is accurate and maintained to a high standard.
• Identify opportunities to improve customer retention by providing reassurance, guidance, and relevant information throughout the customer journey.
• Maintain and improve customer support resources, including FAQs, knowledge base articles, and self-service tools, while supporting automation initiatives where appropriate.
• Monitor customer feedback, identify recurring trends or issues, and share insights with the wider team to help improve products, processes, and customer experience.
• Help with general operational tasks across the team to ensure the business runs smoothly.

Customer Operations Executive