Customer Operations Executive

Creditspring

Customer Operations Executive at Creditspring supporting UK members through phone, email, and chat. Delivering exceptional service and managing customer inquiries efficiently.

Posted 5/30/2026full-timeBengaluru • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer support across phone, email, and live chat, ensuring every interaction is professional, empathetic, and aligned with our brand voice.
Respond customer enquiries and issues, resolving them efficiently while providing a best-in-class customer experience.
Update and manage customer accounts, ensuring customer information is accurate and maintained to a high standard.
Identify opportunities to improve customer retention by providing reassurance, guidance, and relevant information throughout the customer journey.
Maintain and improve customer support resources, including FAQs, knowledge base articles, and self-service tools, while supporting automation initiatives where appropriate.
Monitor customer feedback, identify recurring trends or issues, and share insights with the wider team to help improve products, processes, and customer experience.
Help with general operational tasks across the team to ensure the business runs smoothly.

Requirements

What you’ll need

Previous experience in a customer service, customer operations, or support role.
Experience within fintech, ecommerce, financial services, or a direct-to-consumer supporting UK members/customers.
Excellent written and verbal communication skills.
Confidence speaking with customers over the phone and building rapport quickly.
Strong problem-solving abilities and a solutions-focused mindset.
High attention to detail and commitment to accuracy.
Strong organisational skills and the ability to prioritise effectively in a fast-paced environment.
Good technical skills and experience using customer support platforms such as Zendesk, Dixa, Intercom, or similar tools.
An understanding of how exceptional customer service contributes to customer retention and loyalty.
A collaborative approach and willingness to support teammates when needed.
Flexibility and adaptability in a growing business environment.
Fluency in English.

Benefits

Comp & perks

Private Health Insurance
INR 30,000 annual training budget
INR 30,000 annual Juno Wellbeing allowance
30 days paid leave, increasing 1 day per year up to a maximum 35 days paid leave
Hybrid working
Company Apple Macbook
Regular social & team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecustomer operationsproblem-solvingattention to detailorganisational skillstechnical skillscustomer retentioncustomer loyaltycommunication skillsflexibility

Soft Skills

empathyprofessionalismsolutions-focused mindsetcollaborative approachadaptabilityrapport buildingprioritisationcustomer journey understandinginsight sharingoperational support