Credit Union of Atlanta

Call Center Representative

• Serve as a primary point of contact for Credit Union of Atlanta members via telephone, email, and fax
• Provide exceptional service, addressing member needs, supporting account and loan inquiries
• Identify opportunities to cross-sell products and services
• Verify the identity of each caller to maintain member security and confidentiality
• Accurately document all interactions and account activities during each member contact
• Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance
• Open and close accounts and initiate membership and loan applications via telephone
• Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies
• Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay
• Set up and troubleshoot home banking and online bill payment services
• Process loan payments, account deposits, withdrawals, and temporary checks as needed
• Transfer calls to appropriate departments when further assistance is required
• Actively identify and recommend products or services that meet members' financial needs
• Consistently deliver a professional, courteous, and member-focused experience

Contact Center Associate