Contact Center Associate

Credit Union of Atlanta

Contact Center Associate serving as a primary point of contact for Credit Union of Atlanta members via various communication channels. Responsible for member inquiries, account support, and service excellence.

Posted 7/14/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member service and account management, with proficiency in digital banking platforms and strong problem-solving abilities. Capable of effectively communicating and multitasking in a fast-paced contact center environment.

Highest-signal resume keywords

Member ServiceDigital Banking PlatformsProblem-SolvingCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementLoan ProcessingTransaction ProcessingCross-SellingIssue Resolution

Soft Skills

Verbal CommunicationWritten CommunicationDetail-OrientedMultitaskingCustomer Focus

Tools & Technologies

Online BankingMobile BankingRemote DepositBill PayStandard Office Software

Industry Keywords

Credit UnionMember SecurityAccount TransactionsFinancial NeedsContact Center

About the role

Key responsibilities & impact

Serve as a primary point of contact for Credit Union of Atlanta members via telephone, email, and fax
Provide exceptional service, addressing member needs, supporting account and loan inquiries
Identify opportunities to cross-sell products and services
Verify the identity of each caller to maintain member security and confidentiality
Accurately document all interactions and account activities during each member contact
Assist members with account transactions such as transfers, payments, stop payments, check requests, and file maintenance
Open and close accounts and initiate membership and loan applications via telephone
Research and resolve issues related to deposits, withdrawals, loan payments, overdrafts, fees, and other account discrepancies
Support members in using electronic services including online banking, mobile banking, remote deposit, and bill pay
Set up and troubleshoot home banking and online bill payment services
Process loan payments, account deposits, withdrawals, and temporary checks as needed
Transfer calls to appropriate departments when further assistance is required
Actively identify and recommend products or services that meet members' financial needs
Consistently deliver a professional, courteous, and member-focused experience

Requirements

What you’ll need

Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to multitask in a fast-paced, contact center environment
Detail-oriented with strong organizational skills
Proficiency with digital banking platforms and standard office software
Commitment to delivering outstanding member service

Benefits

Comp & perks

Flexible hours and some Saturdays
Notary Eligibility required