Patient Account Representative
Credit Management Company
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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About the role
- Communicate with patients via telephone on an inbound and outbound dialing system.
- Manage multiple accounts to resolve patient account balances.
- Demonstrate superior customer service skills, patience and diligence with each account.
- Provide consistent follow-up with patients and third-party insurance carriers.
- Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts.
- Keep detailed records of all customer communications, payment plans, and amounts paid.
- Use automated dialing technology.
- Follow scripting specific to client requirements, state and federal laws.
- Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients.
- Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance.
- Navigate multiple insurance verification websites to verify patient eligibility.
- Responsible for educating patients on balances owed with detailed explanation.
- Meet and/or exceed monthly financial goals.
Requirements
- 2 years call center experience required.
- 2 years medical billing / insurance verification experience required.
- 1 year successful remote experience required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billinginsurance verificationpayment processingaccount managementnegotiationrecord keepingcustomer communicationscriptingPCI complianceinbound and outbound dialing
Soft Skills
customer servicepatiencediligencefollow-upeducationgoal-orientedcommunication