CreatorIQ

Customer Success Partner, Agency

CreatorIQ

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $90,000 - $98,000 per year

About the role

  • Serve as the primary strategic partner for complex agency organizations
  • Advise agencies on scaling influencer programs across clients
  • Drive strategic business reviews and growth planning sessions
  • Collaborate cross-functionally with teams to ensure a seamless customer experience
  • Maintain account documentation to support proactive account management

Requirements

  • 3+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership)
  • Passionate and knowledgeable about influencer marketing and digital media
  • Skilled at leading senior-level and executive conversations
  • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
Benefits
  • Health insurance
  • 401(k) plan
  • Paid parental leave
  • 15 days vacation
  • Professional development resources
  • Wellness allowance
  • Work from home stipend
  • Surprise meal stipends
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strategic partnershipcustomer-facingleadershipcollaborationaccount management