CreatorIQ

Associate Customer Success Partner

CreatorIQ

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $62,000 - $68,000 per year

About the role

  • Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.
  • Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.
  • Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.
  • Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.
  • Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
  • Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
  • Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
  • Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey.
  • Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.

Requirements

  • Passionate about influencer marketing, creator content, and the future of digital media.
  • 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.
  • Skilled at leading executive conversations, connecting business outcomes to platform value.
  • Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.
  • Experienced in translating data into compelling narratives, insights, and strategies.
  • Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
  • Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
  • Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.
  • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Benefits
  • People: work with talented, collaborative, and friendly people who love what they do.
  • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
  • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
  • Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
  • Whole Health Package: medical, dental, vision, life, disability insurance, and more.
  • Savings: a 401k (USA) plan to help you plan ahead.
  • Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisstrategic planningbusiness reviewsmaturity assessmentsprogram engagementinfluencer marketingcustomer success managementclient servicesmarketing strategynarrative development
Soft Skills
relationship buildingcommunicationorganizational skillsself-directionproactive mindsetcollaborationcuriosityleadershipstrategic thinkingadaptability